Employment Support Officer

Full job description
Organisation:
Trafford Council
Salary:
Band 5 (£31,067- £32,654)
Contract type:
Fixed Term until 31st March 2026
Hours:
Full Time, 36.25 hours per week
Location:
Trafford Town Hall, Talbot Rd, M32 0TH, Post will be a combination of working from Town Hall, community locations and home working
Closing date:
10 August 2025
About the role
We currently have an exciting new vacancy within our team to enable us to reach and support residents of Trafford into employment and training opportunities.

As an Employment Support Officer (ESO), you'll work alongside our existing ESO to deliver a number of job clubs across Trafford to support residents into employment, training, or further support. You’ll be based in the community, working with a wide range of partners and helping people build confidence and gain practical job skills. A key part of the role will be signposting/ referring to the other services they need to overcome barriers and challenges to gaining employment.

This role will form part of the Live Well Economic Inactivity Trailblazer initiative, a targeted programme designed to break down barriers and improve access to employment and training for local residents. As part of this Trailblazer, you will play a key role in shaping innovative approaches to creating economic inclusion across Trafford.

About you
Qualifications and Professional Development
Recognised Level 4 or higher qualification or equivalent and/or GCSE English and Math’s (Grade A-D) or equivalent
Or relevant experience in Information/ guidance / teaching or equivalent
Experience and Knowledge
Experience in employment support and helping people get into work
Knowledge of the main employment support programmes in Greater Manchester and eligibility criteria
Understanding of the barriers and challenges people face in getting into work
Experience of engaging with people who are ‘hard to reach’
Experience of collaborative working with employment partners and a range of community organisations
Knowledge of the local networks and partnerships in Trafford (desirable)
Skills and abilities
Ability to establish good relationships with service users and external partners
Good standard of written and presentation skills
Digital skills competency and confidence in helping others
Self-reliant and ability to work on your own in different community locations
Ability to manage and input into CRM system to record outputs and outcomes
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.

Our vision: Trafford – where all our residents, businesses and communities thrive.

Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.

Additional information
Please note the advert will close early if we receive a high number of applications.

Car User (Desired) / full driving license required
Willing and able to travel to sites within the Trafford Borough
Unsocial hours/weekend work may be required
Contact details
For an informal discussion, or to find out more about the role, please email or call Becci Page , on 07811 806118, email address Becci.page@trafford.gov.uk

About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)

Other relevant information
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)