Job Description
Are you passionate about customer engagement and ready to make a significant impact on Australia's leading streaming products, Kayo Sports and BINGE? We're seeking an enthusiastic Engagement Campaign Coordinator to join our dynamic Customer & Operations team.
As our Engagement Campaign Coordinator, you will assist in driving the commercial success of Kayo Sports and BINGE by engaging and influencing our existing customer base (post-first sign-up). Your mission will be to enhance customer engagement and fuel growth by improving key base-management metrics, including trial conversion, retention and reactivation, all through our owned communication channels.
You'll play a key role in shaping customer engagement by assisting with the creation and execution of communications across Email, SMS, Push, and In-App channels. In partnership with our development and testing teams, you'll help craft automated and tactical campaigns designed to significantly improve customer satisfaction and loyalty
Join a fast-paced environment where you can collaborate with passionate individuals who share your love for sport and entertainment, and truly make a difference!
Key Responsibilities
Build, test, and execute automated and tactical multi-channel campaigns (Email, SMS, Push, In-App) to enhance customer engagement for Kayo Sports & BINGE.
Contribute to our test-and-learn strategy by assisting in the design, implementation, and documentation of robust campaign workflows
Gather campaign brief requirements, understand customer journey flows, and manage turnaround times with internal and external teams.
Collaborate with stakeholders to produce best-practice integrated engagement campaigns within our marketing automation platform, covering all lifecycle stages.
Monitor campaign activity and deliverability metrics, ensuring optimal performance.
Maintain consistency and optimize creative assets across all channels, upholding high-quality standards.
About your experience
A keen interest or experience in marketing, customer engagement, or digital media (internship or entry-level experience is welcome).
Experience and/or strong interest in CRM, Marketing Automation, and digital campaign management platforms (e.g., Adobe Campaign/Journey Optimizer, Braze, Salesforce Marketing Cloud, Hubspot or similar).
Proficiency in Microsoft Excel and PowerPoint.
A strong communicator and team player, confident in presenting to and influencing stakeholders, collaborating effectively, and building strong relationships.
Detail-oriented with a commitment to accuracy and consistency, able to adapt to changing priorities in a fast-paced environment.
An understanding of databases and data-driven marketing, or prior experience handling datasets.
Basic understanding of HTML formatting in email design highly desirable
A genuine love for the Entertainment, Sport, and Media landscape – we believe in knowing our product and our customers!
Bachelor’s degree in Business, Marketing, Analytics, or a related field
Life at Foxtel Group
A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:
You’re part of Fox Flex, our hybrid way of working with time spent at home and on campus
Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE
Special days away from work for Birthday, Cultural & Volunteer Leave
Access to our holistic Fox Fit wellbeing program
Company-wide meeting-free lunch hours and Friday afternoons
A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
About Foxtel Group
Foxtel Group, a DAZN company, is Australia's home of sport and entertainment.
From our beginnings in 1995 as Australia’s original subscription television broadcaster, we’ve always had innovation in our DNA. Today, we’re Australia’s leading streaming and subscription television company.
Our portfolio includes Kayo Sports, a dedicated sports streaming service; BINGE, an entertainment streaming platform; Foxtel, the country’s largest pay-TV provider; Fox Sports Australia, the country’s leading sports production company; Foxtel Media, our innovative advertising sales business, and BALBOA, our powerhouse creative agency.
In 2025, we became part of the DAZN family, which allows us to benefit from DAZN’s global scale, innovation and technology.
As a team, we invest in our people and we’re committed to a culture of collaboration, performance, and recognition, guided by our company values of Customer First, Own It, Authentic, Change the Game, and Win Together.
We’re a homegrown Australian company with our headquarters at Broadcast Way Studios on Sydney’s Lower North Shore, and campuses on the Gold Coast and in Melbourne.
When you join our winning team, you can expect to be supported by your leader, encouraged by your teammates, and presented with countless opportunities to do great work that gets recognised and rewarded.
Join our team today and discover your role of a lifetime for our audience of millions.
As our Engagement Campaign Coordinator, you will assist in driving the commercial success of Kayo Sports and BINGE by engaging and influencing our existing customer base (post-first sign-up). Your mission will be to enhance customer engagement and fuel growth by improving key base-management metrics, including trial conversion, retention and reactivation, all through our owned communication channels.
You'll play a key role in shaping customer engagement by assisting with the creation and execution of communications across Email, SMS, Push, and In-App channels. In partnership with our development and testing teams, you'll help craft automated and tactical campaigns designed to significantly improve customer satisfaction and loyalty
Join a fast-paced environment where you can collaborate with passionate individuals who share your love for sport and entertainment, and truly make a difference!
Key Responsibilities
Build, test, and execute automated and tactical multi-channel campaigns (Email, SMS, Push, In-App) to enhance customer engagement for Kayo Sports & BINGE.
Contribute to our test-and-learn strategy by assisting in the design, implementation, and documentation of robust campaign workflows
Gather campaign brief requirements, understand customer journey flows, and manage turnaround times with internal and external teams.
Collaborate with stakeholders to produce best-practice integrated engagement campaigns within our marketing automation platform, covering all lifecycle stages.
Monitor campaign activity and deliverability metrics, ensuring optimal performance.
Maintain consistency and optimize creative assets across all channels, upholding high-quality standards.
About your experience
A keen interest or experience in marketing, customer engagement, or digital media (internship or entry-level experience is welcome).
Experience and/or strong interest in CRM, Marketing Automation, and digital campaign management platforms (e.g., Adobe Campaign/Journey Optimizer, Braze, Salesforce Marketing Cloud, Hubspot or similar).
Proficiency in Microsoft Excel and PowerPoint.
A strong communicator and team player, confident in presenting to and influencing stakeholders, collaborating effectively, and building strong relationships.
Detail-oriented with a commitment to accuracy and consistency, able to adapt to changing priorities in a fast-paced environment.
An understanding of databases and data-driven marketing, or prior experience handling datasets.
Basic understanding of HTML formatting in email design highly desirable
A genuine love for the Entertainment, Sport, and Media landscape – we believe in knowing our product and our customers!
Bachelor’s degree in Business, Marketing, Analytics, or a related field
Life at Foxtel Group
A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:
You’re part of Fox Flex, our hybrid way of working with time spent at home and on campus
Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE
Special days away from work for Birthday, Cultural & Volunteer Leave
Access to our holistic Fox Fit wellbeing program
Company-wide meeting-free lunch hours and Friday afternoons
A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
About Foxtel Group
Foxtel Group, a DAZN company, is Australia's home of sport and entertainment.
From our beginnings in 1995 as Australia’s original subscription television broadcaster, we’ve always had innovation in our DNA. Today, we’re Australia’s leading streaming and subscription television company.
Our portfolio includes Kayo Sports, a dedicated sports streaming service; BINGE, an entertainment streaming platform; Foxtel, the country’s largest pay-TV provider; Fox Sports Australia, the country’s leading sports production company; Foxtel Media, our innovative advertising sales business, and BALBOA, our powerhouse creative agency.
In 2025, we became part of the DAZN family, which allows us to benefit from DAZN’s global scale, innovation and technology.
As a team, we invest in our people and we’re committed to a culture of collaboration, performance, and recognition, guided by our company values of Customer First, Own It, Authentic, Change the Game, and Win Together.
We’re a homegrown Australian company with our headquarters at Broadcast Way Studios on Sydney’s Lower North Shore, and campuses on the Gold Coast and in Melbourne.
When you join our winning team, you can expect to be supported by your leader, encouraged by your teammates, and presented with countless opportunities to do great work that gets recognised and rewarded.
Join our team today and discover your role of a lifetime for our audience of millions.
💡 Quick Summary
Seeking a career-building opportunity? The Engagement Campaign Coordinator - Kayo Sports & BINGE position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Artarmon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
