Job Description
Change the world. Get paid for it.
At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.
About US
Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.
We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!
What is the job?
ROLE AND ESSENTIAL FUNCTIONS
The Executive Vice President (EVP) of Field Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values to serve and to grow our customers. They ensure we provide the best service and operate efficiently through establishing and driving adherence to Acumen best practices, processes, tools, and people systems across our field operations footprint. They manage the VPs of Regional Operations to these best practices and support them to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. In conjunction with the Executive Leadership Team, the EVP Field Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits.
Fully functions as a part of the Executive Leadership Team, reporting to the COO
Creates a customer-centric organization, meeting or exceeding all customer service requirements
Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
Ensures that resources are available to meet contractual responsibilities
Serves an escalation point and key relationship contact for executives of our major payer customers
Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
Provides timely, accurate and complete reports on the operating condition of the company
Stays current on Medicaid and Veterans Affairs knowledge
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly
Requirements
QUALIFICATIONS
MINIMUM QUALIFICATIONS
Bachelor’s Degree
A minimum of 10 years of management experience
Experience in a senior-level management position
Innovative thinking and problem-solving skills
Strong communication and organizational skills
Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
COMMUNICATION SKILLS
Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
RESPONSIBILITIES AS A TEAM MEMBER
Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice
EQUIPMENT NORMALLY USED
Telephone and headset, computer, multiple screens, copier, scanning system, printer
May use other office equipment as needed
PHYSICAL AND MENTAL DEMANDS
The employee must be able to sit for extended periods of time entering data into multiple systems
The employee is regularly required to use their fingers, hands, arms, and eyes to input data
The employee is required to answer the phone as well as respond to team members and internal customers
The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment
The employee is frequently required to stand, walk, and talk for an hour or more
Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
Ground and or Air travel upon demand (up to 25%)
Benefits
️What's in It for You?
15 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Be a part of a mission driven culture where you can make a real impact
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?
Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.
At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.
About US
Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.
We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!
What is the job?
ROLE AND ESSENTIAL FUNCTIONS
The Executive Vice President (EVP) of Field Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values to serve and to grow our customers. They ensure we provide the best service and operate efficiently through establishing and driving adherence to Acumen best practices, processes, tools, and people systems across our field operations footprint. They manage the VPs of Regional Operations to these best practices and support them to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. In conjunction with the Executive Leadership Team, the EVP Field Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits.
Fully functions as a part of the Executive Leadership Team, reporting to the COO
Creates a customer-centric organization, meeting or exceeding all customer service requirements
Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
Ensures that resources are available to meet contractual responsibilities
Serves an escalation point and key relationship contact for executives of our major payer customers
Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
Provides timely, accurate and complete reports on the operating condition of the company
Stays current on Medicaid and Veterans Affairs knowledge
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly
Requirements
QUALIFICATIONS
MINIMUM QUALIFICATIONS
Bachelor’s Degree
A minimum of 10 years of management experience
Experience in a senior-level management position
Innovative thinking and problem-solving skills
Strong communication and organizational skills
Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
COMMUNICATION SKILLS
Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
RESPONSIBILITIES AS A TEAM MEMBER
Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice
EQUIPMENT NORMALLY USED
Telephone and headset, computer, multiple screens, copier, scanning system, printer
May use other office equipment as needed
PHYSICAL AND MENTAL DEMANDS
The employee must be able to sit for extended periods of time entering data into multiple systems
The employee is regularly required to use their fingers, hands, arms, and eyes to input data
The employee is required to answer the phone as well as respond to team members and internal customers
The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment
The employee is frequently required to stand, walk, and talk for an hour or more
Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
Ground and or Air travel upon demand (up to 25%)
Benefits
️What's in It for You?
15 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
Paid Time Off and Paid Sick Time
Employee Recognition Program
Employee Assistance Program
Referral Program, get extra rewards for referring your friends to work with Acumen!
Paid Parental Leave
Be a part of a mission driven culture where you can make a real impact
Medical, Dental & Vision coverage
401(k) with company match
Voluntary benefits, including Pet Insurance
What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?
Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.
💡 Quick Summary
Seeking a career-building opportunity? The EVP of Field Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mesa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
