Job Description
Business: Payments Business Services
Open positions: 1
Role Title: Customer Service Executive, GSC's
Global Career Band: 8
Location : India / Hyderabad
Recruiter Name : Nisha Sharma
Why join us?
• To undertake all complex processing within the section.
• To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
• To ensure that tasks are prioritised, processed and completed in accordance with procedures
• Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
• To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
• To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
• To provide a high quality service, in line with procedures and compliance guidelines.
The Opportunity:
• Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
• A high level of awareness about compliance and money laundering is maintained at all times
• Ensuring all end of day checks are duly completed.
• The job involves financial and reputation risk so all the referrals should be sorted out within SLA
What you'll do:
• High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
• Ensure error free and quality processing
• Understanding critical documentation and interpreting information and risk involved
• Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
• Generating case studies and sharing learning points Requirements
What you will need to succeed in the role:
Qualification:Graduation in any stream
Knowledge
• Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
Experience
• Work experience not essential
Skills
• Ability to speak and understand English fluently.
• Ability to write good quality business letters, emails and reports.
• Good conversational skills to engage customer.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.
• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data.
• Ability to multi task.
Link to Candidate User Guide:
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role
Open positions: 1
Role Title: Customer Service Executive, GSC's
Global Career Band: 8
Location : India / Hyderabad
Recruiter Name : Nisha Sharma
Why join us?
• To undertake all complex processing within the section.
• To ensure accuracy by correctly interpreting and taking action on the Payment Instructions.
• An acceptable/agreed volume of work is handled contributing to the achievement of the sections performance targets
• To ensure that tasks are prioritised, processed and completed in accordance with procedures
• Common frauds/errors/irregular transactions are identified and appropriate action is taken in accordance with procedures
• To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
• To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
• To provide a high quality service, in line with procedures and compliance guidelines.
The Opportunity:
• Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
• A high level of awareness about compliance and money laundering is maintained at all times
• Ensuring all end of day checks are duly completed.
• The job involves financial and reputation risk so all the referrals should be sorted out within SLA
What you'll do:
• High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank
• Ensure error free and quality processing
• Understanding critical documentation and interpreting information and risk involved
• Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
• Generating case studies and sharing learning points Requirements
What you will need to succeed in the role:
Qualification:Graduation in any stream
Knowledge
• Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
Experience
• Work experience not essential
Skills
• Ability to speak and understand English fluently.
• Ability to write good quality business letters, emails and reports.
• Good conversational skills to engage customer.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.
• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data.
• Ability to multi task.
Link to Candidate User Guide:
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role
💡 Quick Summary
Seeking a career-building opportunity? The Executive position is now open for candidates interested in the Admin Executive sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.