Executive, Customer Service (Events & Operations)

Responsibilities
• Description

The Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school’s brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure events are well-organized, impactful, and aligned with the institution’s vision and goals.

Responsibilities

Event Planning & Execution
• Assist in conceptualizing and planning events such as open houses, school tours, scholarship briefings, webinars, corporate connect sessions, exhibitions, and internal celebrations.
• Manage event logistics including venue booking, catering, equipment, décor, photography/videography, and other requirements.
• Coordinate with vendors, suppliers, and contractors to ensure timely delivery of services.
• Prepare event timelines, checklists, and budgets, ensuring events are delivered within scope and cost.

Stakeholder Engagement
• Liaise with admissions, marketing, academic, and operations teams to align event objectives.
• Support communications with parents, students, corporate partners, and agents regarding event participation.
• Ensure VIP guests and speakers are briefed, hosted, and supported during events.

Marketing & Promotion
• Work with the Marketing team to create promotional content, invitations, and event-related communications.
• Support and be the liaison for social media coverage, photography, and live updates during events.
• Assist in preparing post-event reports, including photos, videos, and impact assessments.

Operational Support
• Handle event registrations, RSVPs, and attendance tracking.
• Monitor on-ground activities during events to ensure smooth flow and quick problem resolution.
• Support in gathering feedback from participants for continuous improvement.

Key Skills & Competencies
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Attention to detail and problem-solving mindset
• Proficiency in MS Office, Google Workspace; familiarity with CRM tools (e.g., HubSpot) an advantage
• Ability to work under pressure and manage tight deadlines
• Flexibility to work evenings/weekends for events as required

Qualifications & Experience
• Diploma/Degree in Event Management, Marketing, Communications, or related field
• 1–3 years of experience in event planning, coordination, or similar roles (fresh graduates with internships in events/marketing may also be considered)

Job Type: Full-time

Work Location: In person