Job Description
Title: Executive Director of Operations (Multi-Unit Grocery)
Location: Greater Seattle Area
Company: Hong Kong Market
---
## About the Company
Hong Kong Market is a growing multi-unit Asian grocery chain operating in the Seattle region, with over $35M+ in annual revenue and additional locations under development.
We are entering our next phase of growth and are seeking a strong operator to help lead and scale the business.
---
## Role Overview
We are seeking a high-level operator to oversee multiple grocery locations. This is a leadership role responsible for driving performance, building systems, and managing multi-unit teams.
You will work directly with ownership and be given significant autonomy to run day-to-day operations while helping scale the business.
---
## Key Responsibilities
### Multi-Unit Operations
- Oversee performance across multiple store locations
- Manage and develop store managers and leadership teams
- Ensure execution of operational standards, staffing, and customer experience
### Financial Performance
- Own P&L performance across locations
- Drive improvements in:
- Labor efficiency
- Gross margin
- Shrink and loss control
- Identify opportunities to increase profitability
### Systems & Process Development
- Build and implement scalable operating systems
- Standardize training, reporting, and accountability structures
- Reduce owner dependency in day-to-day operations
### Team Leadership
- Recruit, train, and retain high-performing managers
- Create a culture of accountability and performance
- Address underperformance quickly and effectively
### Growth & Expansion
- Assist with new store openings and operational rollout
- Help refine systems for scaling to additional locations
---
## Qualifications
### Required
- 5–10+ years in multi-unit grocery operations
- Experience managing multiple locations and store managers
- Strong understanding of P&L management
- Proven ability to improve operational performance and profitability
### Preferred
- Background in grocery or specialty retail
- Experience scaling operations or opening new locations
- Strong leadership presence with ability to manage diverse teams
---
## What We’re Looking For
- Thinks like an owner
- Strong decision-maker with structured thinking
- Comfortable operating in a fast-paced, growth environment
- Able to build systems—not just manage tasks
---
## Compensation
- Base Salary: $120,000 – $175,000 (depending on experience)
- Performance Bonus: Based on profitability and operational metrics
- Long-term upside opportunities tied to growth
---
## Why This Role
- Direct access to ownership and strategic decision-making
- Opportunity to lead a growing grocery platform
- Ability to build systems and scale a business
- Clear path to executive-level leadership
---
## How to Apply
Please submit your resume along with a brief note outlining your experience managing multi-unit grocery operations and improving business performance.
Location: Greater Seattle Area
Company: Hong Kong Market
---
## About the Company
Hong Kong Market is a growing multi-unit Asian grocery chain operating in the Seattle region, with over $35M+ in annual revenue and additional locations under development.
We are entering our next phase of growth and are seeking a strong operator to help lead and scale the business.
---
## Role Overview
We are seeking a high-level operator to oversee multiple grocery locations. This is a leadership role responsible for driving performance, building systems, and managing multi-unit teams.
You will work directly with ownership and be given significant autonomy to run day-to-day operations while helping scale the business.
---
## Key Responsibilities
### Multi-Unit Operations
- Oversee performance across multiple store locations
- Manage and develop store managers and leadership teams
- Ensure execution of operational standards, staffing, and customer experience
### Financial Performance
- Own P&L performance across locations
- Drive improvements in:
- Labor efficiency
- Gross margin
- Shrink and loss control
- Identify opportunities to increase profitability
### Systems & Process Development
- Build and implement scalable operating systems
- Standardize training, reporting, and accountability structures
- Reduce owner dependency in day-to-day operations
### Team Leadership
- Recruit, train, and retain high-performing managers
- Create a culture of accountability and performance
- Address underperformance quickly and effectively
### Growth & Expansion
- Assist with new store openings and operational rollout
- Help refine systems for scaling to additional locations
---
## Qualifications
### Required
- 5–10+ years in multi-unit grocery operations
- Experience managing multiple locations and store managers
- Strong understanding of P&L management
- Proven ability to improve operational performance and profitability
### Preferred
- Background in grocery or specialty retail
- Experience scaling operations or opening new locations
- Strong leadership presence with ability to manage diverse teams
---
## What We’re Looking For
- Thinks like an owner
- Strong decision-maker with structured thinking
- Comfortable operating in a fast-paced, growth environment
- Able to build systems—not just manage tasks
---
## Compensation
- Base Salary: $120,000 – $175,000 (depending on experience)
- Performance Bonus: Based on profitability and operational metrics
- Long-term upside opportunities tied to growth
---
## Why This Role
- Direct access to ownership and strategic decision-making
- Opportunity to lead a growing grocery platform
- Ability to build systems and scale a business
- Clear path to executive-level leadership
---
## How to Apply
Please submit your resume along with a brief note outlining your experience managing multi-unit grocery operations and improving business performance.
💡 Quick Summary
Seeking a career-building opportunity? The Executive Director of Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
