Job Description
Role Summary:
Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users.
As a part of the Customer Support team with Raise, you understand that it is your responsibility to drive customer satisfaction.
You will work very closely with internal stakeholders, your team members in customer support team, management and most importantly our customers. You will display empathy with customers in all conversations, ensure you hear them well, and share with them the appropriate resolution (to the point) and if not now, get back to them at the earliest. We are building Raise to deliver an awesome customer experience – and your role is critical for us to deliver that promise.
Expected Responsibilities:
● Handling and resolving customer queries is your primary responsibility at the same time you will adhere to the quality standards for customer service and try to raise the bar in every interaction
● Take customer feedback across various touch points. You will be part of other channels like Voice, Email, Chat, etc from time to time.
● Meeting standards of average handling time, but also know customer satisfaction is more important.
● Handle customer complaints, provide appropriate solutions & alternatives within the scope
● Update records of customer interactions, and actions taken as disposition
● Work with all internal stakeholders – your team, managers, product, growth and management team
● Take that extra mile to ensure customer satisfaction
● Build sustainable relationships and trust with customers, through open and interactive communication.
Expected Skills:
• Graduation from a relevant field is a must.
• Customer Service experience in broking industry is a must.
• Excellent at both verbal and written communication and ability to form conversations
• 2-4 years of experience in a similar role.
Our People & Culture
People and culture are the most important aspects of our business.
We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits:
● Be super obsessed about ensuring customer satisfaction.
(We are here because of our customers, and will be here only if we serve our customers)
● Respect your work, your team, your co-workers and our customers.
(The only way to get respect is to give it first)
● Speed is all that matters. Ship right and ship faster.
(You either help the team move ahead fast, or you slow it down. We prefer the first.)
● Humility & politeness over arrogance & over-confidence
(If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.)
● Quality over quantity.
(It is fine if you pick up a few things to do, but do them exceedingly well.)
● Make your hands dirty irrespective of who you are.
(Our CEO & COO respond to customers everyday. Our CTO codes everyday. This is us.)
● Talent and Competency over Credentials
● Entrepreneurial, ownership driven and disciplined.
(We trust you to help us gain and retain the trust of our customers and our stakeholders)
● Less words, more action.
(Believe in something? show it by doing things. Not just by talking about it)
● Flat hierarchy with open culture & conversations.
(You are among all of us, and we all are with you)
● Passionate about the business you are a part of.
(Do it because you are passionate about it, not because it’s your job.)
● Raise is an equal opportunity employer.
(We celebrate diversity and inclusion.)
About Raise Financial Services
At Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services. We are building for the financially aware & financially literate users, largely focussing on the top 25 Mn+ tax paying users in metros, urban cities & towns in india.
We are building products & offerings across Financing, Insurance, Investing and Payments. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide best in class customer services to our customers.
Raise is founded by Pravin Jadhav, ex-Founder, Managing Director & CEO of Paytm Money and is located in Mumbai. The company is backed by Mirae Asset - one of world’s largest asset manager with $450+ Bn USD under management; and also by Founders & CEOs of leading technology startups like CRED, Flipkart, PhonePe, Udaan, Freshworks, Freecharge, Jupiter, Shaadi, Pine Labs and others including early investors of Robinhood.
Connect with us: www.raiseholding.co
Learn more about our Investing Platform – www.dhan.co
Email your resume on [email protected] and [email protected]
Raise Office Location:
This is an on-site opportunity.
Borivali (East), Mumbai
Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users.
As a part of the Customer Support team with Raise, you understand that it is your responsibility to drive customer satisfaction.
You will work very closely with internal stakeholders, your team members in customer support team, management and most importantly our customers. You will display empathy with customers in all conversations, ensure you hear them well, and share with them the appropriate resolution (to the point) and if not now, get back to them at the earliest. We are building Raise to deliver an awesome customer experience – and your role is critical for us to deliver that promise.
Expected Responsibilities:
● Handling and resolving customer queries is your primary responsibility at the same time you will adhere to the quality standards for customer service and try to raise the bar in every interaction
● Take customer feedback across various touch points. You will be part of other channels like Voice, Email, Chat, etc from time to time.
● Meeting standards of average handling time, but also know customer satisfaction is more important.
● Handle customer complaints, provide appropriate solutions & alternatives within the scope
● Update records of customer interactions, and actions taken as disposition
● Work with all internal stakeholders – your team, managers, product, growth and management team
● Take that extra mile to ensure customer satisfaction
● Build sustainable relationships and trust with customers, through open and interactive communication.
Expected Skills:
• Graduation from a relevant field is a must.
• Customer Service experience in broking industry is a must.
• Excellent at both verbal and written communication and ability to form conversations
• 2-4 years of experience in a similar role.
Our People & Culture
People and culture are the most important aspects of our business.
We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits:
● Be super obsessed about ensuring customer satisfaction.
(We are here because of our customers, and will be here only if we serve our customers)
● Respect your work, your team, your co-workers and our customers.
(The only way to get respect is to give it first)
● Speed is all that matters. Ship right and ship faster.
(You either help the team move ahead fast, or you slow it down. We prefer the first.)
● Humility & politeness over arrogance & over-confidence
(If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.)
● Quality over quantity.
(It is fine if you pick up a few things to do, but do them exceedingly well.)
● Make your hands dirty irrespective of who you are.
(Our CEO & COO respond to customers everyday. Our CTO codes everyday. This is us.)
● Talent and Competency over Credentials
● Entrepreneurial, ownership driven and disciplined.
(We trust you to help us gain and retain the trust of our customers and our stakeholders)
● Less words, more action.
(Believe in something? show it by doing things. Not just by talking about it)
● Flat hierarchy with open culture & conversations.
(You are among all of us, and we all are with you)
● Passionate about the business you are a part of.
(Do it because you are passionate about it, not because it’s your job.)
● Raise is an equal opportunity employer.
(We celebrate diversity and inclusion.)
About Raise Financial Services
At Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services. We are building for the financially aware & financially literate users, largely focussing on the top 25 Mn+ tax paying users in metros, urban cities & towns in india.
We are building products & offerings across Financing, Insurance, Investing and Payments. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide best in class customer services to our customers.
Raise is founded by Pravin Jadhav, ex-Founder, Managing Director & CEO of Paytm Money and is located in Mumbai. The company is backed by Mirae Asset - one of world’s largest asset manager with $450+ Bn USD under management; and also by Founders & CEOs of leading technology startups like CRED, Flipkart, PhonePe, Udaan, Freshworks, Freecharge, Jupiter, Shaadi, Pine Labs and others including early investors of Robinhood.
Connect with us: www.raiseholding.co
Learn more about our Investing Platform – www.dhan.co
Email your resume on [email protected] and [email protected]
Raise Office Location:
This is an on-site opportunity.
Borivali (East), Mumbai
💡 Quick Summary
Seeking a career-building opportunity? The Executive | Sr Executive Customer Support |Broking position is now open for candidates interested in the Customer Care sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
