Job Description
Gillespie-Munro Inc.
Job Title: Export Customer Service Representative
International Freight Forwarding – Forestry Division
Location: Vancouver, British Columbia
Reporting To: Department Manager
Position Overview
Gillespie-Munro Inc.’s International Forwarding team in Vancouver, British Columbia is seeking a well-organized, detail-oriented, and self-motivated Export Customer Service Representative to support our Forestry Division. This role is responsible for coordinating and arranging international transportation services while working closely with internal teams, suppliers, and customers to ensure a high level of service, operational efficiency, and timely order fulfillment.
Key Responsibilities
Oversee daily operations and continuously improve workflow and procedures to support customer objectives and overall client satisfaction
Monitor all aspects of the logistics process, including container deliveries, transloading, bookings, Bills of Lading, and invoicing
Coordinate with suppliers, ocean carriers, transloading facilities, mills, sales offices, and overseas customers to ensure accurate and timely execution of shipments
Closely track shipments to meet carrier cut-off dates and VGM deadlines, ensuring cargo is loaded on the intended vessel
Monitor orders from receipt through vessel departure, ensuring proactive communication throughout the process
Prepare, review, and communicate Bills of Lading instructions with shipping lines; approve B/L drafts and arrange final distribution to customers
Prepare and process export documentation including Bills of Lading, Certificates of Origin, Commercial Invoices, Mill Certificates, and related documents
Ensure export documentation is issued accurately and on time in accordance with sales agreements and letters of credit
Maintain accurate shipment data in order management systems and update changes as required
Input data into internal KPI reporting systems to monitor supplier and carrier performance
Manage cargo flow to meet weekly, monthly, and quarterly volume commitments and allocation requirements
Qualifications & Experience
Minimum three (3) years of experience in international freight forwarding, preferably within marine transportation
Strong attention to detail with a high level of accuracy in documentation
Ability to manage fluctuating workloads and meet tight deadlines
Proficient typing skills and strong working knowledge of Microsoft Office applications
Willingness to learn and participate in ongoing training and development
Completion of the CIFFA Education Program (preferred)
Some post-secondary education (preferred)
#HP
Job Title: Export Customer Service Representative
International Freight Forwarding – Forestry Division
Location: Vancouver, British Columbia
Reporting To: Department Manager
Position Overview
Gillespie-Munro Inc.’s International Forwarding team in Vancouver, British Columbia is seeking a well-organized, detail-oriented, and self-motivated Export Customer Service Representative to support our Forestry Division. This role is responsible for coordinating and arranging international transportation services while working closely with internal teams, suppliers, and customers to ensure a high level of service, operational efficiency, and timely order fulfillment.
Key Responsibilities
Oversee daily operations and continuously improve workflow and procedures to support customer objectives and overall client satisfaction
Monitor all aspects of the logistics process, including container deliveries, transloading, bookings, Bills of Lading, and invoicing
Coordinate with suppliers, ocean carriers, transloading facilities, mills, sales offices, and overseas customers to ensure accurate and timely execution of shipments
Closely track shipments to meet carrier cut-off dates and VGM deadlines, ensuring cargo is loaded on the intended vessel
Monitor orders from receipt through vessel departure, ensuring proactive communication throughout the process
Prepare, review, and communicate Bills of Lading instructions with shipping lines; approve B/L drafts and arrange final distribution to customers
Prepare and process export documentation including Bills of Lading, Certificates of Origin, Commercial Invoices, Mill Certificates, and related documents
Ensure export documentation is issued accurately and on time in accordance with sales agreements and letters of credit
Maintain accurate shipment data in order management systems and update changes as required
Input data into internal KPI reporting systems to monitor supplier and carrier performance
Manage cargo flow to meet weekly, monthly, and quarterly volume commitments and allocation requirements
Qualifications & Experience
Minimum three (3) years of experience in international freight forwarding, preferably within marine transportation
Strong attention to detail with a high level of accuracy in documentation
Ability to manage fluctuating workloads and meet tight deadlines
Proficient typing skills and strong working knowledge of Microsoft Office applications
Willingness to learn and participate in ongoing training and development
Completion of the CIFFA Education Program (preferred)
Some post-secondary education (preferred)
#HP
💡 Quick Summary
Seeking a career-building opportunity? The Export Customer Service Representative position is now open for candidates interested in the Customer Care sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.