Job Description
Field Service Engineer - Bangalore
Leica Biosystems associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Learn more about Leica at
We are looking for a Field Service Engineer to join our dedicated team to look after our customers in Karnataka. You will be responsible for providing on-site support to customers that entails installation and service of instrumentation, after-hours remote support, holiday and weekend on-site support, marketing, exhibitions and application trial support. This role is based at Bangalore and mainly remote with reporting to Regional Field Service Manager.
Key responsibilities we will trust you with:
• Responsible for repair, installation, and timely maintenance of LBS equipment at customer sites.
• Provide complete Technical Support to customer as per the need.
• Provide instrument installation, maintenance, modification, repair, check-up and training activities on the customer site, service workshops, exhibitions or Sales Demos.
• Take complete ownership of the customers in area and drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
• Provide training to customers and verify the operational performance and data quality of systems to contribute to the overall team success.
• Remote monitoring of customer instruments, parameters, and processes (where applicable) to support service planning and execution
• Demonstrate critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrument related issues.
• Make and follow PM schedule for planned services for contract and warranty customers in area.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
Your areas of knowledge and expertise that matter most for this role:
• Degree in Electronics / Instrumentation /Biomedical/ Mechatronics Engineering or Diploma in Engineering in Electronics & Communication.
• 2-3 years' experience in health care / biomedical /handling Medical Devices or Research Instruments in hospitals or research or CROs/ Manufacturing Medical devices or Research Instruments with onsite experience
• Knowledge of computer operating systems and related office tools like PPT, Word, Excel, Outlook
• Cross functional work experience in customer care, logistics and finance
• Experience in resolving customers' problems and issues through technical expertise and troubleshooting
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out
Leica Biosystems associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Learn more about Leica at
We are looking for a Field Service Engineer to join our dedicated team to look after our customers in Karnataka. You will be responsible for providing on-site support to customers that entails installation and service of instrumentation, after-hours remote support, holiday and weekend on-site support, marketing, exhibitions and application trial support. This role is based at Bangalore and mainly remote with reporting to Regional Field Service Manager.
Key responsibilities we will trust you with:
• Responsible for repair, installation, and timely maintenance of LBS equipment at customer sites.
• Provide complete Technical Support to customer as per the need.
• Provide instrument installation, maintenance, modification, repair, check-up and training activities on the customer site, service workshops, exhibitions or Sales Demos.
• Take complete ownership of the customers in area and drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix".
• Provide training to customers and verify the operational performance and data quality of systems to contribute to the overall team success.
• Remote monitoring of customer instruments, parameters, and processes (where applicable) to support service planning and execution
• Demonstrate critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrument related issues.
• Make and follow PM schedule for planned services for contract and warranty customers in area.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
Your areas of knowledge and expertise that matter most for this role:
• Degree in Electronics / Instrumentation /Biomedical/ Mechatronics Engineering or Diploma in Engineering in Electronics & Communication.
• 2-3 years' experience in health care / biomedical /handling Medical Devices or Research Instruments in hospitals or research or CROs/ Manufacturing Medical devices or Research Instruments with onsite experience
• Knowledge of computer operating systems and related office tools like PPT, Word, Excel, Outlook
• Cross functional work experience in customer care, logistics and finance
• Experience in resolving customers' problems and issues through technical expertise and troubleshooting
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out
💡 Quick Summary
Seeking a career-building opportunity? The Field Service Engineer position is now open for candidates interested in the Customer Care sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
