Job Description
Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC, plumbing, and electrical contractors. Our mission is simple: empower our clients with the tools, systems, and strategies they need to build profitable, sustainable businesses.
We're currently looking for a Field Service Software Integration Specialist to join our team! If you're passionate about technology, enjoy problem-solving, and thrive on helping service-based businesses streamline their operations, this could be the perfect opportunity for you.
Job Title: Field Service Software Integration Specialist
Department: Profit Coach
Location: Remote (with required travel for client visits and training events)
Work Hours: 7:00 am to 4:00 pm, Monday through Friday (with some evenings, weekends, and overnight travel as needed)
Compensation: $80,000 to $100,000 annually, depending on experience
Benefits:
401(k) with employer 3% matching
Medical insurance provided with minimal employee contribution (with HRA)
Supplemental insurances available
Employer-provided life insurance/AD&D
Employee Assistance Program (EAP)
3.08 hours of PTO accrued biweekly
6 paid holidays
Primary Job Function
The Field Service Software Integration Specialist is responsible for implementing, configuring, and supporting field service management software solutions for BDR clients in the home service industries (HVAC, Plumbing, Electrical). This role ensures smooth deployment, effective training, and long-term adoption of platforms such as ServiceTitan, FieldEdge, and Zuper to drive efficiency, profitability, and client success.
Daily Duties
Implement and configure field service software based on BDR best practices
Integrate new software tools with clients' existing systems and processes
Conduct system testing, troubleshooting, and validation before go-live
Deliver engaging onsite and virtual training for office staff and field teams
Provide ongoing technical support and resolve software-related issues
Develop and maintain user guides, training materials, and documentation
Analyze client workflows to identify process improvements and efficiencies
Partner with internal teams to communicate feedback and recommend enhancements
Support sales and onboarding efforts by demonstrating software solutions to prospective clients
Maintain accurate records of configurations, trainings, and client interactions
Prepare performance reports to track software adoption and client satisfaction
Preferred Qualifications
Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
2+ years of experience in software implementation or field service technology
Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper
Strong understanding of home service operations (HVAC, Plumbing, Electrical)
Excellent communication, presentation, and active listening skills
Strong organizational skills and attention to detail
Ability to travel for client training, implementations, and events
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Commitment to client success, teamwork, and continuous learning
Why Work for Us?
Average employee tenure of over 7 years - we're a great place to build your career!
A passionate, collaborative team dedicated to helping clients succeed
Clear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist roles
Caring leadership and a culture built on respect, learning, and innovation
Access to certifications and professional development opportunities
A professional yet supportive and fun work environment
WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER
We're currently looking for a Field Service Software Integration Specialist to join our team! If you're passionate about technology, enjoy problem-solving, and thrive on helping service-based businesses streamline their operations, this could be the perfect opportunity for you.
Job Title: Field Service Software Integration Specialist
Department: Profit Coach
Location: Remote (with required travel for client visits and training events)
Work Hours: 7:00 am to 4:00 pm, Monday through Friday (with some evenings, weekends, and overnight travel as needed)
Compensation: $80,000 to $100,000 annually, depending on experience
Benefits:
401(k) with employer 3% matching
Medical insurance provided with minimal employee contribution (with HRA)
Supplemental insurances available
Employer-provided life insurance/AD&D
Employee Assistance Program (EAP)
3.08 hours of PTO accrued biweekly
6 paid holidays
Primary Job Function
The Field Service Software Integration Specialist is responsible for implementing, configuring, and supporting field service management software solutions for BDR clients in the home service industries (HVAC, Plumbing, Electrical). This role ensures smooth deployment, effective training, and long-term adoption of platforms such as ServiceTitan, FieldEdge, and Zuper to drive efficiency, profitability, and client success.
Daily Duties
Implement and configure field service software based on BDR best practices
Integrate new software tools with clients' existing systems and processes
Conduct system testing, troubleshooting, and validation before go-live
Deliver engaging onsite and virtual training for office staff and field teams
Provide ongoing technical support and resolve software-related issues
Develop and maintain user guides, training materials, and documentation
Analyze client workflows to identify process improvements and efficiencies
Partner with internal teams to communicate feedback and recommend enhancements
Support sales and onboarding efforts by demonstrating software solutions to prospective clients
Maintain accurate records of configurations, trainings, and client interactions
Prepare performance reports to track software adoption and client satisfaction
Preferred Qualifications
Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
2+ years of experience in software implementation or field service technology
Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper
Strong understanding of home service operations (HVAC, Plumbing, Electrical)
Excellent communication, presentation, and active listening skills
Strong organizational skills and attention to detail
Ability to travel for client training, implementations, and events
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Commitment to client success, teamwork, and continuous learning
Why Work for Us?
Average employee tenure of over 7 years - we're a great place to build your career!
A passionate, collaborative team dedicated to helping clients succeed
Clear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist roles
Caring leadership and a culture built on respect, learning, and innovation
Access to certifications and professional development opportunities
A professional yet supportive and fun work environment
WE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER
💡 Quick Summary
Seeking a career-building opportunity? The Field Service Software Integration Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Illinois offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
