Food and Beverage Attendant - Atura Dandenong

Job Title: Food and Beverage Attendants

Position Overview
The Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience. You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant, room service, conferencing and/or events.
Key Accountabilities

Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.
Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.
Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.
Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.
Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.
Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.
Handle Payments: Present bills to guests, process payments accurately.
Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests’ experience.
Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.
Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.
Flexibility in work schedule, including evenings, weekends, and holidays.
Key Performance Indicators

Accurate task completion
Customer feedback
Achieving team targets
Skills & Experience

These are the desired skills and experience for this role:

Previous experience in a similar role.
Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
Must be able to stand for extended periods and lift heavy items.
Behavioural Capabilities

Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.