Job Description
Globus family of brands is looking for an outbound sales professional with call center environment experience, is this you? If yes, please keep reading!
ABOUT GLOBUS FAMILY OF BRANDS
With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.
Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.
THE DEPARTMENT
The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.
THE ROLE
Vacation Planner, Outbound Sales create happy guests by following up with direct customer leads, initiating outbound calls and correspondence campaigns designed to generate and increase consumer direct sales and build relationships with prospective guests. The position converts outbound telephone calls and e-mail correspondence into sales by identifying the customer’s travel needs through engaged, interactive conversation and probing questions. The Travel Sales Consultant needs to be organized and have strong follow-up skills in order to smoothly transition warm prospects into booked customers. The hours consist of an 8 hour workday schedule between 6:00 a.m. and 6:00 p.m., Monday-Friday. Saturday hours are from 7:00 a.m. to 3:30 p.m. as scheduled, plus additional hours and overtime as needed.
THE POSITION
The Vacation Planner, Outbound Sales is responsible for the following results:
Generating and increasing sales by identifying new customer travel opportunities and by building relationships with direct consumers through outbound calling, email communications and inbound call backs
Educating customers on our products and promotions, and generating and increasing sales of GFOB travel packages
Implementing call/email campaigns to direct consumers responding to marketing initiatives originating on our websites or through brochure orders
Primary responsibility is for brochure leads and other leads types with lead score classification of “MILD”
Secondary responsibility is for all other lead types and/or “MEDIUM” and “HOT” classification leads
Reaching and exceeding sales objectives by converting prospects into sales
Contribute to the development, maintenance, and utilization of Knowledge Base information to ensure written communication meets consistent quality standards
Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers
Answering primarily customer inquiries by maintaining knowledge of ‘key differences’, promotional offers, marketing campaigns, product knowledge, and destination expertise
Cultivating relationships with customers and influencing product loyalty
Ensuring customers receive accurate, timely, and quality information about the products we supply, overcoming customer objections by researching, evaluating, resolving or escalating as needed
Contributing to a team effort by accomplishing related results or projects as needed
Handling special projects as assigned through detailed program knowledge and interpersonal skills
EDUCATION
The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year College or technical school; six months to one year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.
EXPERIENCE PREFERRED
The preferred candidate has noteworthy experience in the following areas:
Demonstrated outbound sales experience
Strong and documented writing skills to support friendly and interactive email correspondence
Ability to smoothly transition and convert warm customer interactions via the phone or email into booked sales
Strong organizational and follow-up skill to mine and maximize every available opportunity
Strong and creative communicator who can verbally simplify the travel planning process and then connect the customer’s needs seamlessly to their booked GFOB vacation
A minimum of three months or more experience in a sales capacity within a call center environment
Leisure travel product knowledge, specifically GFOB products, services, features, and benefits
Working with call center technologies and processes, including email, Web chat, interactive selling or related techniques
Demonstrating the importance of service in retaining customer loyalty
Building client/customer relationships
Technical and functional skills using a variety of computer applications. In-house this includes the Tip Reservation System, Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’.
Ability to type at least 45 wpm
Working with points of interest/geography
Product knowledge of GVI products, services, policies, and features (key differences)
Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status
Call Center Hours: Mon - Fri 7:00 am- 6:00 pm MST
Sat 7:00 am - 3:30 pm MST
ABOUT GLOBUS FAMILY OF BRANDS
With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.
Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.
THE DEPARTMENT
The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.
THE ROLE
Vacation Planner, Outbound Sales create happy guests by following up with direct customer leads, initiating outbound calls and correspondence campaigns designed to generate and increase consumer direct sales and build relationships with prospective guests. The position converts outbound telephone calls and e-mail correspondence into sales by identifying the customer’s travel needs through engaged, interactive conversation and probing questions. The Travel Sales Consultant needs to be organized and have strong follow-up skills in order to smoothly transition warm prospects into booked customers. The hours consist of an 8 hour workday schedule between 6:00 a.m. and 6:00 p.m., Monday-Friday. Saturday hours are from 7:00 a.m. to 3:30 p.m. as scheduled, plus additional hours and overtime as needed.
THE POSITION
The Vacation Planner, Outbound Sales is responsible for the following results:
Generating and increasing sales by identifying new customer travel opportunities and by building relationships with direct consumers through outbound calling, email communications and inbound call backs
Educating customers on our products and promotions, and generating and increasing sales of GFOB travel packages
Implementing call/email campaigns to direct consumers responding to marketing initiatives originating on our websites or through brochure orders
Primary responsibility is for brochure leads and other leads types with lead score classification of “MILD”
Secondary responsibility is for all other lead types and/or “MEDIUM” and “HOT” classification leads
Reaching and exceeding sales objectives by converting prospects into sales
Contribute to the development, maintenance, and utilization of Knowledge Base information to ensure written communication meets consistent quality standards
Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers
Answering primarily customer inquiries by maintaining knowledge of ‘key differences’, promotional offers, marketing campaigns, product knowledge, and destination expertise
Cultivating relationships with customers and influencing product loyalty
Ensuring customers receive accurate, timely, and quality information about the products we supply, overcoming customer objections by researching, evaluating, resolving or escalating as needed
Contributing to a team effort by accomplishing related results or projects as needed
Handling special projects as assigned through detailed program knowledge and interpersonal skills
EDUCATION
The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year College or technical school; six months to one year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience.
EXPERIENCE PREFERRED
The preferred candidate has noteworthy experience in the following areas:
Demonstrated outbound sales experience
Strong and documented writing skills to support friendly and interactive email correspondence
Ability to smoothly transition and convert warm customer interactions via the phone or email into booked sales
Strong organizational and follow-up skill to mine and maximize every available opportunity
Strong and creative communicator who can verbally simplify the travel planning process and then connect the customer’s needs seamlessly to their booked GFOB vacation
A minimum of three months or more experience in a sales capacity within a call center environment
Leisure travel product knowledge, specifically GFOB products, services, features, and benefits
Working with call center technologies and processes, including email, Web chat, interactive selling or related techniques
Demonstrating the importance of service in retaining customer loyalty
Building client/customer relationships
Technical and functional skills using a variety of computer applications. In-house this includes the Tip Reservation System, Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’.
Ability to type at least 45 wpm
Working with points of interest/geography
Product knowledge of GVI products, services, policies, and features (key differences)
Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status
Call Center Hours: Mon - Fri 7:00 am- 6:00 pm MST
Sat 7:00 am - 3:30 pm MST
💡 Quick Summary
Seeking a career-building opportunity? The Vacation Planner, Outbound Sales position is now open for candidates interested in the Work from home Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
