Front of House Coordinator - Pax Lodge

Full job description
Front of House Co-ordinator – Pax Lodge
London, NW3

About Us

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl. We believe that each of them deserves to be the best they can be. Girls learn by doing, make friends, and have fun in safe, local spaces, developing the skills and attitudes to change themselves, their communities, and our world.

Pax Lodge, located in London, is one of the five World Centres of the World Association of Girl Guides and Girl Scouts (WAGGGS). Offering hostel accommodation, conference facilities, and international volunteering programmes, Pax Lodge is a meeting place for members and families of Girl Guides and Girl Scouts worldwide.

We are now looking for a Front of House Co-ordinator to join us on a full-time, fixed-term basis for 24 months, working 37.5 hours per week, including shifts covering days, evenings, weekends, and bank holidays.

The Benefits

- Salary of £26,000 - £28,000 per annum (Depending on Experience)
- 26 days’ annual leave plus public holidays
- Flexible working
- 5% Pension Contribution/Salary Sacrifice
- Life Assurance x4 salary
- Season Ticket Loan
- Employee Assistance Programme (EAP)
- LinkedIn Learning access
- On-site parking (Head Office)

This is an exciting opportunity for a hospitality professional or someone with guide or scout centre experience to join our world-renowned organisation.

You will gain invaluable experience in a vibrant international setting, developing your hospitality skills and advancing your knowledge of our global movement that empowers girls and young women.

What’s more, you will thrive in a highly diverse, fast-paced role where every day brings something new, exciting, and truly rewarding.

The Role

As a Front of House Co-ordinator, you will oversee the reception at Pax Lodge and support the smooth running of the hostel.

From first welcomes to final check-outs, you’ll ensure every guest has a memorable stay in our friendly and inclusive environment.

You'll be involved in a bit of everything, working across reception, accommodation, the gift shop, conferences, dining room, meal services and events.

Additionally, you will:

- Co-ordinate the accommodation system
- Welcome guests and handle check-ins and check-outs
- Set up events and provide on-the-day support
- Respond to enquiries via phone, email, or in person
- Co-ordinate conference bookings and prepare meeting spaces

About You

To be considered as the Front of House Co-ordinator, you will need:

- Experience working in a hotel, hostel, or Guide/Scout Centre
- Strong administrative skills
- Excellent numeracy, communication, and interpersonal skills
- Proven time management and multitasking abilities
- Fluent written and verbal English skills
- Flexibility, patience, and the ability to adapt to changing priorities

The closing date for this role is 8th September 2025 at 12:00 BST.

Other organisations may call this role Hospitality and Events Co-ordinator, Receptionist, Hotel Receptionist, Hotel Administrator, Reception Co-ordinator, or Hospitality Co-ordinator.

Webrecruit and WAGGGS are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make a difference as a Front of House Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Temporary
Contract length: 24 months

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Reference ID: JTAQM0809/CC