Job Description
A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Associate is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
What will I be doing?
As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Associate is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Associate position is now open for candidates interested in the Admin Executive sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
