Primary Responsibilities

Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.

Responsible for Reception, Concierge operations, Hospitality and Cashier.

Liaise with different departments for smooth and coordinated work.

Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.

Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

Adhere to the Standard Operating Procedures & policies.

Check outstanding of in-house guests on a daily basis.

To check whether the following records are kept in order and up to date.

o C forms

o Reception / Information Log Book

o Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.

o Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.

o Check the grooming and hygiene...