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Front Office Operations Manager

Place of work San Diego
Contract type -
Start date 5 days ago
Salary -

Job details

Job description, work day and responsibilities

We are seeking a highly skilled Night Audit Supervisor to oversee the nightly operations of our Front Office and Night Audit staffs. As a contact person for guests and other hotel departments during the graveyard shift, you will play a crucial role in ensuring seamless service delivery.

Key Responsibilities:
Supervise the night accounting employees, reviewing and verifying their work, training, scheduling, and recommending and conducting performance appraisals.
Reconcile and complete all daily front desk agents' work, running Find trial balance to post rooms and close day.
Run accounts receivable reports and provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Investigate all service and safety issues reported during the shift to identify causes and provide recommendations to prevent recurrence.
Write and supervise the creation of incident reports, monitoring investigations to timely conclusion and ensuring appropriate follow-up with guests and visitors.

Requirements:
Ability to make decisions based on set policies and procedures.
Excellent oral and written communication skills, with good telephone etiquette.
Strong supervisory skills and abilities.

About Concord Hospitality

We offer a competitive wage of $24 - 25/hour, with full-time associates eligible for a comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Company address

United States
California
San Diego Show on map Get directions
Company Name: Concord Hospitality
You will be redirected to another website to apply.
Apply On Website
Offer ID: #1053477, Published: 5 days ago, Company registered: 7 months ago

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