Job Description
Job highlights
Identified by Google from the original job post
Qualifications
As our multi-location 3PL operations scale, we are looking for a seasoned leader who understands cross-border e-commerce, U.S. logistics operations, and end-to-end warehouse management to help elevate operational performance, team capability, and overall client satisfaction
3+ years of management experience in 3PL, fulfillment, e-commerce logistics, FBA prep/transfer, or warehouse operations
Strong understanding of Shopify / Amazon FBM / Walmart workflows and WMS systems
Proven experience in team leadership, SOP implementation, and operational training
Excellent communication and client-facing skills; strong ability to solve problems proactively
English proficiency in both written and verbal communication
Multi-warehouse or multi-state experience is a strong plus
Bilingual in Mandarin Chinese and English is required
Role requires frequent communication with Chinese-speaking clients and vendors
Ability to read and write Mandarin Chinese is required for handling client documents and SOPs
Benefits
Base Salary: $120,000
Medical, Dental & Vision Insurance
Paid Time Off (PTO)
Clear career growth path: Manager → Director → Head of Operations
Fast-growing company with long-term advancement opportunities
Responsibilities
Lead daily operations of fulfillment, 3PL warehousing, and transfer services, ensuring smooth inbound, inventory, picking/packing, and outbound workflows
Train, supervise, and develop the operations team; build and optimize SOPs to improve accuracy and efficiency
Serve as the primary client-facing leader, handling communication, requirements, escalations, and customized logistics solutions
Coordinate across multiple internal teams (Receiving, Shipping, Trucking, Customer Service, Billing, IT/WMS) to ensure SLA performance and service consistency
Monitor and analyze operational KPIs/SLA; identify issues and drive ongoing process improvements
Oversee warehouse scheduling, workflow optimization, inventory accuracy, and exception management
Support pricing, onboarding of major accounts, system enhancements, and project implementation
Job description
SMART SUPPLY CHAIN INC. is a fast-growing third-party logistics (3PL) and warehousing provider with operations across key U.S. logistics hubs. We serve clients in retail, e-commerce, industrial, and automotive sectors by offering tailored logistics solutions. As we scale, we are looking to strengthen our people operations with an experienced Director of Fulfillment & Transloading Operations. As our multi-location 3PL operations scale, we are looking for a seasoned leader who understands cross-border e-commerce, U.S. logistics operations, and end-to-end warehouse management to help elevate operational performance, team capability, and overall client satisfaction.
Responsibilities:
• Lead daily operations of fulfillment, 3PL warehousing, and transfer services, ensuring smooth inbound, inventory, picking/packing, and outbound workflows.
• Train, supervise, and develop the operations team; build and optimize SOPs to improve accuracy and efficiency.
• Serve as the primary client-facing leader, handling communication, requirements, escalations, and customized logistics solutions.
• Coordinate across multiple internal teams (Receiving, Shipping, Trucking, Customer Service, Billing, IT/WMS) to ensure SLA performance and service consistency.
• Monitor and analyze operational KPIs/SLA; identify issues and drive ongoing process improvements.
• Oversee warehouse scheduling, workflow optimization, inventory accuracy, and exception management.
• Support pricing, onboarding of major accounts, system enhancements, and project implementation.
Requirements:
• 3+ years of management experience in 3PL, fulfillment, e-commerce logistics, FBA prep/transfer, or warehouse operations.
• Strong understanding of Shopify / Amazon FBM / Walmart workflows and WMS systems.
• Proven experience in team leadership, SOP implementation, and operational training.
• Excellent communication and client-facing skills; strong ability to solve problems proactively.
• English proficiency in both written and verbal communication.
• Multi-warehouse or multi-state experience is a strong plus.
• Bilingual in Mandarin Chinese and English is required
• Role requires frequent communication with Chinese-speaking clients and vendors.
• Ability to read and write Mandarin Chinese is required for handling client documents and SOPs.
We Offer:
• Base Salary: $120,000
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Clear career growth path: Manager → Director → Head of Operations
• Fast-growing company with long-term advancement opportunities
Identified by Google from the original job post
Qualifications
As our multi-location 3PL operations scale, we are looking for a seasoned leader who understands cross-border e-commerce, U.S. logistics operations, and end-to-end warehouse management to help elevate operational performance, team capability, and overall client satisfaction
3+ years of management experience in 3PL, fulfillment, e-commerce logistics, FBA prep/transfer, or warehouse operations
Strong understanding of Shopify / Amazon FBM / Walmart workflows and WMS systems
Proven experience in team leadership, SOP implementation, and operational training
Excellent communication and client-facing skills; strong ability to solve problems proactively
English proficiency in both written and verbal communication
Multi-warehouse or multi-state experience is a strong plus
Bilingual in Mandarin Chinese and English is required
Role requires frequent communication with Chinese-speaking clients and vendors
Ability to read and write Mandarin Chinese is required for handling client documents and SOPs
Benefits
Base Salary: $120,000
Medical, Dental & Vision Insurance
Paid Time Off (PTO)
Clear career growth path: Manager → Director → Head of Operations
Fast-growing company with long-term advancement opportunities
Responsibilities
Lead daily operations of fulfillment, 3PL warehousing, and transfer services, ensuring smooth inbound, inventory, picking/packing, and outbound workflows
Train, supervise, and develop the operations team; build and optimize SOPs to improve accuracy and efficiency
Serve as the primary client-facing leader, handling communication, requirements, escalations, and customized logistics solutions
Coordinate across multiple internal teams (Receiving, Shipping, Trucking, Customer Service, Billing, IT/WMS) to ensure SLA performance and service consistency
Monitor and analyze operational KPIs/SLA; identify issues and drive ongoing process improvements
Oversee warehouse scheduling, workflow optimization, inventory accuracy, and exception management
Support pricing, onboarding of major accounts, system enhancements, and project implementation
Job description
SMART SUPPLY CHAIN INC. is a fast-growing third-party logistics (3PL) and warehousing provider with operations across key U.S. logistics hubs. We serve clients in retail, e-commerce, industrial, and automotive sectors by offering tailored logistics solutions. As we scale, we are looking to strengthen our people operations with an experienced Director of Fulfillment & Transloading Operations. As our multi-location 3PL operations scale, we are looking for a seasoned leader who understands cross-border e-commerce, U.S. logistics operations, and end-to-end warehouse management to help elevate operational performance, team capability, and overall client satisfaction.
Responsibilities:
• Lead daily operations of fulfillment, 3PL warehousing, and transfer services, ensuring smooth inbound, inventory, picking/packing, and outbound workflows.
• Train, supervise, and develop the operations team; build and optimize SOPs to improve accuracy and efficiency.
• Serve as the primary client-facing leader, handling communication, requirements, escalations, and customized logistics solutions.
• Coordinate across multiple internal teams (Receiving, Shipping, Trucking, Customer Service, Billing, IT/WMS) to ensure SLA performance and service consistency.
• Monitor and analyze operational KPIs/SLA; identify issues and drive ongoing process improvements.
• Oversee warehouse scheduling, workflow optimization, inventory accuracy, and exception management.
• Support pricing, onboarding of major accounts, system enhancements, and project implementation.
Requirements:
• 3+ years of management experience in 3PL, fulfillment, e-commerce logistics, FBA prep/transfer, or warehouse operations.
• Strong understanding of Shopify / Amazon FBM / Walmart workflows and WMS systems.
• Proven experience in team leadership, SOP implementation, and operational training.
• Excellent communication and client-facing skills; strong ability to solve problems proactively.
• English proficiency in both written and verbal communication.
• Multi-warehouse or multi-state experience is a strong plus.
• Bilingual in Mandarin Chinese and English is required
• Role requires frequent communication with Chinese-speaking clients and vendors.
• Ability to read and write Mandarin Chinese is required for handling client documents and SOPs.
We Offer:
• Base Salary: $120,000
• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Clear career growth path: Manager → Director → Head of Operations
• Fast-growing company with long-term advancement opportunities
💡 Quick Summary
Seeking a career-building opportunity? The Fulfillment Warehouse Director of Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
