Job Description
Department: Courts Tribunals and Service Delivery
Location: Parramatta, NSW, AU, 2150
Req ID: 81191
Functional Specialist
Location – Parramatta
Employment type – Ongoing Fulltime
Salary & Grade – Clerk Grade 7/8 $113,574.00 - $125,720.00
Your role
The Functional Specialist in Business Information Services (BIS) is responsible for providing support to internal JusticeLink users (i.e. escalated calls from Help Desk Officers), external bulk users e.g. banks, ATO; external agencies eg. Police; Online Registry users; Digital Audio transcript (DAT) users; members of the legal profession and members of the public. The role is responsible for providing functional support of the JusticeLink and related CTSD systems and related work practices. This includes detailed analysis of the application to identify and implement defect fixes for business improvements. Typically this level of support will identify the resolution required and where necessary, pass on to technical support if a technical solution is required.
What you’ll do
Proven experience in supporting JusticeLink, Online Registry or other related CTSD applications or experience as a Subject Matter Expert (SME).
Ability to review, analyse, prioritise and document business requirements for system enhancements.
Ability to work independently and as part of a team in providing business and system information.
Ability to troubleshoot, analyse and respond to business and technical issues.
Up to date working knowledge of a wide range of computer technologies including desktop hardware, operating systems and peripherals, thin client technology and office automation products.
Ability to deal successfully with difficult clients
Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines.
Ability to consult with the project teams as the Subject matter expert (SME).
Ability to advise other team members on process improvement and strategies for change
What we’re looking for
You demonstrate self-motivation, flexibility and adaptability in a changing environment.
You will have proven analytical skills to triage system and technical issues.
You have excellent customer service skills and develop relationships with colleagues, internal and external users, information technology representatives and other stakeholders to achieve successful outcomes.
With your excellent verbal and written communication skills you have the ability to handle escalated queries and complaints.
You are adept at managing priorities, work well under pressure and can quickly adapt to system updates to lead the changes.
You must be able to meet the support hours from 9am to 4.30pm.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Give a recent workplace example that demonstrates how you engaged other teams/units to solve an issue to a successful resolution
Give a recent workplace example that demonstrates your ability to deal with a difficult client
Applications close 18th March 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Damian Steenson via [email protected].
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Location: Parramatta, NSW, AU, 2150
Req ID: 81191
Functional Specialist
Location – Parramatta
Employment type – Ongoing Fulltime
Salary & Grade – Clerk Grade 7/8 $113,574.00 - $125,720.00
Your role
The Functional Specialist in Business Information Services (BIS) is responsible for providing support to internal JusticeLink users (i.e. escalated calls from Help Desk Officers), external bulk users e.g. banks, ATO; external agencies eg. Police; Online Registry users; Digital Audio transcript (DAT) users; members of the legal profession and members of the public. The role is responsible for providing functional support of the JusticeLink and related CTSD systems and related work practices. This includes detailed analysis of the application to identify and implement defect fixes for business improvements. Typically this level of support will identify the resolution required and where necessary, pass on to technical support if a technical solution is required.
What you’ll do
Proven experience in supporting JusticeLink, Online Registry or other related CTSD applications or experience as a Subject Matter Expert (SME).
Ability to review, analyse, prioritise and document business requirements for system enhancements.
Ability to work independently and as part of a team in providing business and system information.
Ability to troubleshoot, analyse and respond to business and technical issues.
Up to date working knowledge of a wide range of computer technologies including desktop hardware, operating systems and peripherals, thin client technology and office automation products.
Ability to deal successfully with difficult clients
Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines.
Ability to consult with the project teams as the Subject matter expert (SME).
Ability to advise other team members on process improvement and strategies for change
What we’re looking for
You demonstrate self-motivation, flexibility and adaptability in a changing environment.
You will have proven analytical skills to triage system and technical issues.
You have excellent customer service skills and develop relationships with colleagues, internal and external users, information technology representatives and other stakeholders to achieve successful outcomes.
With your excellent verbal and written communication skills you have the ability to handle escalated queries and complaints.
You are adept at managing priorities, work well under pressure and can quickly adapt to system updates to lead the changes.
You must be able to meet the support hours from 9am to 4.30pm.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Give a recent workplace example that demonstrates how you engaged other teams/units to solve an issue to a successful resolution
Give a recent workplace example that demonstrates your ability to deal with a difficult client
Applications close 18th March 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Damian Steenson via [email protected].
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
💡 Quick Summary
Seeking a career-building opportunity? The Functional Specialist position is now open for candidates interested in the Government Job Alert sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
