Job Description
Description
General information:
We are looking for a candidate for the newly created global role of Global Time Expert. This role will report to Global HR Time Process owner, and will closely collaborate with Global Payroll stakeholders, hub Time resources, HRIT counterparts as well as ADP vendor. The role will be one of the key authorized users for the ADP eService ticketing tool. As needed, will be acting as deputy for the Global HR Time Process owner
Responsibilities:
HR Time Governance This includes: Set up and management of monthly Hitachi Energy Time forums with HROPs Leaders, Workstream Leaders and ADP Client Service Prepare managerial status reports to the Executive leadership Develop and manage strategic solutions for process improvements Prepare HR Time Processes Guidelines, SOPs and WIs Work close to local Time SMEs in driving the initiatives/ enhancements Collaborate with HR leadership and key stakeholders in supporting time service delivery and sharing best practices Manage ADP Service eTime KPIs and act as HR Time Support & Escalations for leadership Risk & Compliance management Act actively as Tier 3 for HR tickets resolution providing support to CSS and act as T2 supporting local home country and covered small countries for complex and major issues. Incident management. This includes logging tickets to ADP eTime, managing escalations, communicating to Time SMEs in case of general incident and interacting with Support Manager / Business Analyst Change Request management. This includes supporting Time SME when raising new requirements, performing Impact analysis for HR processes, identifying overall needs (Local / Regional / Global), supporting Time SME in Demand process, supporting development and testing, and monitoring implementation User access. This includes approvals of Super User accounts and managing the list of Authorized users (15) Minor configurations. This includes approval of changes of lookup tables and updates of Public Holiday calendars Knowledge sharing. This includes delivering training for new Time SMEs or when new features are released in ADP eTime, supporting and creation of standard and ad hoc reports and answering questions from Time SME Technical responsibilities/ Clocks. This includes receiving and acting on error notifications generated from Demographic integrations, checking and ensuring HR Data & mapping correctness, approvals of access to SFTP folders, supporting Local SME for ADP eTime clock relevant topics
Your background:
Experience with HR E2E management processes and/ or systems, time/ payroll preferred Experience in regional or global role preferred Previous Project Management experience with ADP services is a plus Excellent communication and listening skills, Planning, Analytical and critical thinking capabilities, Problem Solving, Decision Making, English is a must Vendor management skills preferred Technical savvy
General information:
We are looking for a candidate for the newly created global role of Global Time Expert. This role will report to Global HR Time Process owner, and will closely collaborate with Global Payroll stakeholders, hub Time resources, HRIT counterparts as well as ADP vendor. The role will be one of the key authorized users for the ADP eService ticketing tool. As needed, will be acting as deputy for the Global HR Time Process owner
Responsibilities:
HR Time Governance This includes: Set up and management of monthly Hitachi Energy Time forums with HROPs Leaders, Workstream Leaders and ADP Client Service Prepare managerial status reports to the Executive leadership Develop and manage strategic solutions for process improvements Prepare HR Time Processes Guidelines, SOPs and WIs Work close to local Time SMEs in driving the initiatives/ enhancements Collaborate with HR leadership and key stakeholders in supporting time service delivery and sharing best practices Manage ADP Service eTime KPIs and act as HR Time Support & Escalations for leadership Risk & Compliance management Act actively as Tier 3 for HR tickets resolution providing support to CSS and act as T2 supporting local home country and covered small countries for complex and major issues. Incident management. This includes logging tickets to ADP eTime, managing escalations, communicating to Time SMEs in case of general incident and interacting with Support Manager / Business Analyst Change Request management. This includes supporting Time SME when raising new requirements, performing Impact analysis for HR processes, identifying overall needs (Local / Regional / Global), supporting Time SME in Demand process, supporting development and testing, and monitoring implementation User access. This includes approvals of Super User accounts and managing the list of Authorized users (15) Minor configurations. This includes approval of changes of lookup tables and updates of Public Holiday calendars Knowledge sharing. This includes delivering training for new Time SMEs or when new features are released in ADP eTime, supporting and creation of standard and ad hoc reports and answering questions from Time SME Technical responsibilities/ Clocks. This includes receiving and acting on error notifications generated from Demographic integrations, checking and ensuring HR Data & mapping correctness, approvals of access to SFTP folders, supporting Local SME for ADP eTime clock relevant topics
Your background:
Experience with HR E2E management processes and/ or systems, time/ payroll preferred Experience in regional or global role preferred Previous Project Management experience with ADP services is a plus Excellent communication and listening skills, Planning, Analytical and critical thinking capabilities, Problem Solving, Decision Making, English is a must Vendor management skills preferred Technical savvy
💡 Quick Summary
Seeking a career-building opportunity? The Global HR Time Expert position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
