Job Description
As a Maintenance Support Officer, you will play a vital role in ensuring the smooth maintenance of government assets. You will be the first point of contact, building relationships and providing efficient solutions for maintenance requests.
Respond to and make customer calls regarding maintenance needs.
Arrange responsive maintenance services for government assets.
Calmly handle and resolve concerns, including calming upset customers.
Confirm and clarify caller information while building trust and rapport.
Effectively use software, databases, scripts, and tools to resolve issues.
Collaborate with customers and contractors to deliver timely resolutions.
Strive to meet or exceed call centre performance metrics.
Provide consistent and high-quality customer service experiences.
Respond to and make customer calls regarding maintenance needs.
Arrange responsive maintenance services for government assets.
Calmly handle and resolve concerns, including calming upset customers.
Confirm and clarify caller information while building trust and rapport.
Effectively use software, databases, scripts, and tools to resolve issues.
Collaborate with customers and contractors to deliver timely resolutions.
Strive to meet or exceed call centre performance metrics.
Provide consistent and high-quality customer service experiences.
💡 Quick Summary
Seeking a career-building opportunity? The Government Asset Support Coordinator position is now open for candidates interested in the Government Job Alert sector. This role in Phillip Island offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
