Govt Role

Job description
As part of our team, you will enable vulnerable people to achieve the best possible personal outcomes. You will do this by providing a reliable and consistent, safe transport service.

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Salary: £26,40+ to £27,711 per annum, £20,753 to £21,777 pro rata.

Location: Your office base will be Chichester and a typical week will combine homeworking with attendance at the office or site visits. This is led by the needs of the service.

Contract: Permanent. You will work term-time only 44 weeks per year with an additional 6.4 weeks annual leave entitlement.

What is term time only working? A term time only contract is for our staff who are employed to work only during periods when schools are open. Your pay is calculated on an annual basis and then you are paid over twelve equal monthly instalments.

Working pattern: Part-time, 30 hours per week. Flexible working options available, to be agreed with your line manager.

Employer Pension Contribution: 1+.70% this alters per annum on the 1st April each year.

Annual leave: 25 days holiday + Bank holidays = 30 days.

As the Assistant Transport Coordinator, you will be supporting passenger care. This includes providing a safe passenger transport service for individuals with complex needs who may require medical intervention during their journey. You will supervise the Passenger Assistants and Health Care Assistants who provide the required care for those passengers.

Our service operates across the county taking children to and from School. Our Passenger Assistants (PA's) act as chaperones with basic first aid training.

The role involves overseeing the allocation of PA's and Passenger Health Care Assistants in a specific area of the county, each with up to 50 staff. Responsibilities include providing support and training to staff, coordinating with drivers and external suppliers, and facilitating communication with parents and schools.

The post holders will act as the main point of contact for parents and suppliers with concerns about services provided by staff. They will manage incident responses through a thorough reporting process and participate in internal investigations. The role will be based at a WSCC depot but will require travel for meetings and site visits. Flexibility is key, as the role may involve covering different areas or tasks as needed to ensure smooth operations.

What we need from you:

Written and oral communication skills.
Ability to anticipate and identify problems, plan solutions and make sound problem-solving decisions.
Strong customer focus.
People related skills for managing.
Experience of day-to-day supervision of a team.
Previous experience of caring for children or adults with complex needs would be helpful in being able to understand the challenges faced by the team.
Demonstrable customer service skills.
Proven successful experience of working as part of a team in order to effectively meet objectives within agreed/necessary timescales.
Full car driver licence.
Rewards and Benefits

We care hugely about wellbeing, allowing time for a good laugh, and developing our team to be the best they can be. Alongside this, we also offer the below benefits:

25 days annual leave + bank holidays.
Utilisation of pool cars for traveling to other WSCC offices and depots.
A generous pension scheme.
A strong supportive management team.
Training and development opportunities, including coaching and mentoring.
A range of discounts including Argos, Samsung, Asos, B&Q and many more.
Free access to employee assistant programmes.
Discounted membership at selected local sports and fitness centres.
A range of commuting and business travel discount and initiatives.
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

For issues or queries regarding your application please contact .

Apply now and be a catalyst for change! Click the apply button below, upload your CV and cover letter explaining how you meet the key skills in the attached job description. Remember to give examples.

This post is subject to satisfactory references, health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.

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