Job Description
At Apple, innovation and excellent communication are key to our success and continued growth.
The Growth Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for Apple’s media products and services. The team focuses on the development and execution of in-app messaging sent to millions of users globally across multiple Apple services, including: Apple TV+, Music, Arcade, News+, Fitness+, App Store, and Apple One.
This role requires a self-driven and solutions-oriented innovator to design marketing automation flows and launch multi-channel customer communications for Apple services.
The Growth Operations Solutions Architect will work cross-functionally with various teams including growth marketing, product, engineering, and business to develop and launch multi-channel customer communications including notifications, ultimately driving awareness, acquisitions and engagement of Apple services and products. As the subject matter expert of customer journey orchestration, the Growth Operations Solutions Architect will think strategically, execute flawlessly, and effectively collaborate in a matrix organization.
Description
Develop, test, and deploy customer journeys. This involves assessing product and strategic objectives, platform capabilities and data needs.
Considering the complexities of global large-scale projects, collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly communicated and addressed.
Optimize performance through A/B testing to drive incremental growth and overall program improvement. Monitor campaign performance for operational integrity and identify and communicate issues to internal teams.
Identify key opportunities for innovation in campaign performance, operational efficiency, processes, and product tooling.
Build a knowledge portal of best practices and playbooks that serve as a reference and training resource.
Preferred Qualifications
Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.)
Minimum Qualifications
8+ years of lifecycle marketing experience building and launching acquisition and engagement initiatives
Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud, Braze, Oracle Responsys
Proven experience with logical reasoning and critical thinking
Experience in SQL to target customers through customer segmentation
Bachelor’s degree or equivalent education
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
The Growth Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for Apple’s media products and services. The team focuses on the development and execution of in-app messaging sent to millions of users globally across multiple Apple services, including: Apple TV+, Music, Arcade, News+, Fitness+, App Store, and Apple One.
This role requires a self-driven and solutions-oriented innovator to design marketing automation flows and launch multi-channel customer communications for Apple services.
The Growth Operations Solutions Architect will work cross-functionally with various teams including growth marketing, product, engineering, and business to develop and launch multi-channel customer communications including notifications, ultimately driving awareness, acquisitions and engagement of Apple services and products. As the subject matter expert of customer journey orchestration, the Growth Operations Solutions Architect will think strategically, execute flawlessly, and effectively collaborate in a matrix organization.
Description
Develop, test, and deploy customer journeys. This involves assessing product and strategic objectives, platform capabilities and data needs.
Considering the complexities of global large-scale projects, collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans, deliverables and risks are properly communicated and addressed.
Optimize performance through A/B testing to drive incremental growth and overall program improvement. Monitor campaign performance for operational integrity and identify and communicate issues to internal teams.
Identify key opportunities for innovation in campaign performance, operational efficiency, processes, and product tooling.
Build a knowledge portal of best practices and playbooks that serve as a reference and training resource.
Preferred Qualifications
Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS, iOS, Apple Music, iTunes, App Store, Books, Podcasts, Apple Pay, Apple TV, Apple News, Apple Fitness+, Apple One, etc.)
Minimum Qualifications
8+ years of lifecycle marketing experience building and launching acquisition and engagement initiatives
Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud, Braze, Oracle Responsys
Proven experience with logical reasoning and critical thinking
Experience in SQL to target customers through customer segmentation
Bachelor’s degree or equivalent education
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .
💡 Quick Summary
Seeking a career-building opportunity? The Growth Operations Solutions Architect- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
