Guest Experience Coordinator

Great career paths and development with an entrepreneurial organisation
Free facility access
Full time position
Opportunity to make a real difference to our community
This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.


The Role


Reporting directly to the Centre Manager, the role of the Guest Experience Coordinator will be to provide leadership and direction to the customer service staff under direct supervision and ensure the delivery of high levels of customer service. You will need to deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure’s mission, vision and values by delivering a first-class experience for the facilities customers.


The ideal candidate will be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided. Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility. This role may include weeknights and weekends work as required, and is a full time position.


Key Accountabilities

Provide excellent customer service to all customers, both in person and over the telephone by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
Support the enrolment of children into the centre’s swimming and water safety programs
Ensure customer service staff are well informed and have a sound knowledge of the Centre’s services and programs.
Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
Respond to community requests for bookings
Implement processes for the success of the Learn to Swim Program
Ensure that staff and patrons understand requirements relating to aquatic supervision
Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
Meet all reporting requirements
Maintain attention to detail in all administration tasks
ESSENTIAL:

Cash Handling and Customer Service experience
Passion for Customer Service Sound interpersonal and communication skills
Excellent organisational skills
Proven ability to work independently and in a team environment
Current Level 1 Senior First Aid
Current CPR
Current Working with Children Check
Current Victorian Police Check
DESIRABLE:

Similar experience in a fast paced, multi-faceted customer service role
Experience with a computer-based point of sale system
The Company


Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.


We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.


If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!


We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

A dedicated contact person to receive expressions of interest in the job, and complete a verbal job application during which the person answers questions over the telephone.
Allowing a short video submission describing their application for the job
Allowing a support person during an interview
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.