Job Description
Job type
Full-time
Location
London
Benefits
Pulled from the full job description
Referral programme
Full job description
Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
If you’re our ideal Guest Relations Officer, you will:
Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
Feel confident to promote the services that we offer at the hotel
Act as an approachable point of contact between guests and the team
Be able to multitask and manage guests’ queries efficiently
Some of the perks our Guest Relations Assistant could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Guest Relations Assistant?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Full-time
Location
London
Benefits
Pulled from the full job description
Referral programme
Full job description
Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
If you’re our ideal Guest Relations Officer, you will:
Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
Feel confident to promote the services that we offer at the hotel
Act as an approachable point of contact between guests and the team
Be able to multitask and manage guests’ queries efficiently
Some of the perks our Guest Relations Assistant could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Guest Relations Assistant?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relations Assistant position is now open for candidates interested in the Customer Care sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
