Job Description
Auckland CBD - Sky City Precinct
Permanent | Full-Time
Join a World-Class Tourism Experience in the Heart of Auckland
Are you passionate about rugby and love sharing stories with people from all walks of life? The All Blacks Experience is looking for an enthusiastic and engaging Guide and Customer Experience Representative to join our team.
Why Join Us?
Be part of a world-class, interactive attraction celebrating New Zealand's rugby legacy.
Work in a vibrant, central Auckland location.
Join a unique joint venture between Ngāi Tahu Tourism and New Zealand Rugby.
Share your passion for the All Blacks with manuhiri (visitors) from around the world.
About the Role
As a Guide and Customer Experience Representative, you'll deliver engaging, informative, and entertaining guided tours through our 45-minute immersive experience. You'll bring the story of New Zealand rugby to life, from the locker room to the stadium, using cutting-edge technology and storytelling.
Key Responsibilities
Deliver high-quality, engaging presentations to diverse audiences.
Provide exceptional customer service to ensure a memorable visitor experience.
Support daily operations, including ticketing, guest enquiries, and safety procedures.
Represent the All Blacks Experience with professionalism and enthusiasm.
About You
We're looking for someone who:
Has experience presenting to groups or in a guiding, acting, or public speaking role.
Has at least 18 months of customer service experience.
Is fluent in English (bonus if you speak French or Japanese).
Has basic rugby knowledge and a passion for the game.
Is confident using Microsoft Office and learning new systems.
Is eager to learn basic te reo Māori and tikanga.
Is energetic, friendly, and thrives in a team environment.
Bonus points if you have experience in tourism, theatre, or are actively involved in a rugby club.
What We Offer
A fun, inclusive, and safe workplace.
Full training and support to help you succeed.
The chance to be part of a one-of-a-kind experience that celebrates New Zealand's culture and sporting excellence.
Important to Know
You must be legally entitled to work in New Zealand.
Pre-employment checks, including drug and ******* testing, will be conducted to ensure a safe environment for all.
Ready to Join the Team?
If you're passionate about people, storytelling, and rugby - we want to hear from you!
Apply now and be part of something truly special.
Job Details
Reference #
34056
Business areas
All Blacks Experience
Posted on
Friday 25 Jul 2026
Closes on
10 Aug 2026 12:00
Expertise
Hospitality & Tourism
Work type(s)
Full-time, Permanent
Permanent | Full-Time
Join a World-Class Tourism Experience in the Heart of Auckland
Are you passionate about rugby and love sharing stories with people from all walks of life? The All Blacks Experience is looking for an enthusiastic and engaging Guide and Customer Experience Representative to join our team.
Why Join Us?
Be part of a world-class, interactive attraction celebrating New Zealand's rugby legacy.
Work in a vibrant, central Auckland location.
Join a unique joint venture between Ngāi Tahu Tourism and New Zealand Rugby.
Share your passion for the All Blacks with manuhiri (visitors) from around the world.
About the Role
As a Guide and Customer Experience Representative, you'll deliver engaging, informative, and entertaining guided tours through our 45-minute immersive experience. You'll bring the story of New Zealand rugby to life, from the locker room to the stadium, using cutting-edge technology and storytelling.
Key Responsibilities
Deliver high-quality, engaging presentations to diverse audiences.
Provide exceptional customer service to ensure a memorable visitor experience.
Support daily operations, including ticketing, guest enquiries, and safety procedures.
Represent the All Blacks Experience with professionalism and enthusiasm.
About You
We're looking for someone who:
Has experience presenting to groups or in a guiding, acting, or public speaking role.
Has at least 18 months of customer service experience.
Is fluent in English (bonus if you speak French or Japanese).
Has basic rugby knowledge and a passion for the game.
Is confident using Microsoft Office and learning new systems.
Is eager to learn basic te reo Māori and tikanga.
Is energetic, friendly, and thrives in a team environment.
Bonus points if you have experience in tourism, theatre, or are actively involved in a rugby club.
What We Offer
A fun, inclusive, and safe workplace.
Full training and support to help you succeed.
The chance to be part of a one-of-a-kind experience that celebrates New Zealand's culture and sporting excellence.
Important to Know
You must be legally entitled to work in New Zealand.
Pre-employment checks, including drug and ******* testing, will be conducted to ensure a safe environment for all.
Ready to Join the Team?
If you're passionate about people, storytelling, and rugby - we want to hear from you!
Apply now and be part of something truly special.
Job Details
Reference #
34056
Business areas
All Blacks Experience
Posted on
Friday 25 Jul 2026
Closes on
10 Aug 2026 12:00
Expertise
Hospitality & Tourism
Work type(s)
Full-time, Permanent
💡 Quick Summary
Seeking a career-building opportunity? The Guide and Customer Experience Representative position is now open for candidates interested in the Operations Executive Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
