Head, Global Workplace Services (Facilities Management)

250 Yonge Street Toronto Ontario,M5B 2L7
Leads and manages an internal and external team of professionals who operate, maintain and monitor BMO’s global facilities portfolio (office and retail) totaling 18.3 million square feet in 2,100 locations in 11 countries in 2025. Leads and manages workplace environment health & safety for the portfolio, workplace emergency management, all aspects of facility management and operations, mail services, food and beverage services, parking, and physical moves/adds/changes to support the businesses.

Responsible for an internal team of facility professionals and over 200 contracted employees in Canada, U.S. and the UK. and the governance of the 2 major outsourced service providers. Responsibility includes managing over 150,000 work orders year both reactive and preventive for the portfolio and all incidents that happen in the portfolio on a daily basis (ie. earthquakes, floods, fires, break ins, etc.). Also responsible for the capital planning of all BMO real estate to ensure the assets are maintained.

Key Accountabilities:

Leads an internal and external team (contracted suppliers, currently JLL & BGIS) of facility professionals who operate, maintain and monitor BMO’s global real estate portfolio (includes office, retail, and critical use environments).

Accountability for oversight and financial and operational governance over third-party suppliers.

Responsible for the risk and compliance governance for BGIS and JLL contracts including KPI’s, monthly Service & contract reviews, and weekly finance/variance reporting.

Responsible for the development and implementation of the annual Facilities Operating Expense and Capital investment plans and ongoing cost management for the BMO portfolio.

Responsible for the strategy, governance, risk and operations of common services in North America including food and beverage contracts, parking, mail services, and all moves, add and changes for the businesses in the BMO portfolio.

Responsible for the risk and governance of JLL and BGIS to develop and implement environment, health and safety (EHS) processes to identify, assess, and mitigate risks throughout the real estate life cycle, ensuring compliance with environmental, health, and safety regulations for the global BMO portfolio.

Responsible for risk and audit compliance for all facility management and operational requirements to the BMO portfolio.

Responsible to work with design, construction, and project teams to integrate EHS considerations into modifications, renovations, and new projects, minimizing environmental impact and promoting workplace safety.

Responsible for all programs associated with inspection of grounds, facilities/real estate, and infrastructure support systems, and their performance to determine necessity of repairs or maintenance, and conducts scheduled and unscheduled preventative maintenance inspections annually to the entire BMO portfolio.

Identifies and investigates issues to determine causes, perform minor repairs, document work, and engage internal resources or external service providers and resolve issues or escalate to the manager; provides communication to management and key stakeholders.

Leads a large team of facility professionals who respond to daily building occupant requests and concerns that resolve facility issues 7 days a week/24 hours a day.

Leads and manages business continuity, disaster recovery & emergency plans for the BMO real estate portfolio.

Leads Corporate Real Estate incident response framework in partnership with Critical Resiliency team and resolution of escalated issues.

Ensures physical and information security standards and protocols are adhered to.

Ensures designs and operations in in compliance with local/regional/national laws and regulatory requirements.

Develops data strategies for enriching evidence-based decision making and recommends measures to improve operational effectiveness.

Acts as a strategic advisor to CRE Senior Leadership and CRE Operating Committee with respect to risks and opportunities affecting business operations.

Co-leads with CRE Data & Analytics the development of solutions across key enablers including but not limited to Robotics Process Automation, Advanced Analytics & Machine Learning, Data Quality/Governance, Digital, and Technology for areas such as performance management, supplier performance and asset lifecycle planning.

Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

Leads risk assessments by formulating test scenarios, analyzing results, and identifying potential weaknesses.

Networks with industry contacts to gather competitive insights and best practices.

Recommends measures to improve organizational effectiveness.

May consult to or serve on various committees and task forces.

Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Defines business requirements for analytics and reporting to ensure data insights inform business decision making.

Develops and applies the framework for databases; oversees database management in adherence with data governance standards.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

Collaborates across BMO to develop communications strategies and ensure consistency of messaging, to positively influence or change behaviour.

Influences how teams/groups work together.

Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Communicates abstract concepts in simple terms.

Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

Anticipates trends and responds by implementing appropriate changes.

Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.

Complies with the Bank’s Risk Appetite framework and ensures risk-taking activities remain within agreed limits and comply with all regulatory requirements.

Role models driving simplicity and productivity enhancements for optimization across groups driving continuous improvement on key measures

Activates our winning culture. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution.

Fosters diversity, equity and inclusion and creates an inclusive environment for all employees by eliminating barriers

Develops leaders, plans for succession, and fosters a high-performance culture

Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage

Leads and mentors a team of senior executives with diverse risk and business experience, skills, and orientation

Leads, promotes, and reinforces the Bank’s customer focus to support our vision

Qualifications:

15+ years of relevant experience and a post-secondary degree in corporate real estate and/or facilities management, or an equivalent combination of education and experience.

Experience in managing a portfolio of facility assets within large corporate / financial services environments.

Knowledge of construction codes, by-laws, facilities management, operations, health and safety, and industry standards pertaining to facilities planning, design and construction / installation of equipment.

Expertise in planning and design of retail, office and high availability computer facilities, field construction methods, construction cost estimation, and fire prevention; experience providing emergency response support.

Experience in road-mapping, planning, and deploying business / operational intelligence & analytics capabilities within an organization to improve the efficiency of asset / service performance and improve total life-cycle planning.

Experience with financial budgeting and processes, operations, and construction contract policies, procedures, and audit requirements to manage and control project expenditures.

In-depth knowledge of process and/or facility management tools and methodologies.

Exposure to working with and managing third party engineering, facilities and software service providers.

Knowledge of risk management regulatory requirements, policies, and practices relevant to financial institutions.

Proficiency with business intelligence tools, and the Microsoft Office suite.

Seasoned expert with extensive industry knowledge.

Technical leader in facilities operations and operational analytics, viewed as a thought leader for innovation.

Strong verbal & written communication skills

Able to work in a stressful environment and remain calm providing decision making with limited information

Analytical and problem-solving skills

Collaboration & team skills; with a focus on cross-group collaboration

Data driven decision making

Please note the base salary range for this position is CDN $175,000.00 to CDN $205,000.00

Salary:

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.