Job Description
Company: Kanchan Fashion Private Limited
Location: Chandni Chowk, Delhi, India
Salary: ₹20,000–₹25,000/month
Job: On-Site
Monday - Saturday: 10:30am -8:00pm
Overview:
Kanchan Fashion is seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will play a pivotal role in converting leads into sales, solving customer queries, and maintaining strong communication across various social media platforms.
Responsibilities:
• Respond promptly to customer inquiries across WhatsApp, Instagram, Facebook, and other social media platforms.
• Address customer queries regarding lour products, pricing, and order status with professionalism and clarity.
• Convert potential leads into confirmed sales through effective communication and persuasion.
• Maintain a detailed record of customer interactions and follow up to ensure customer satisfaction.
• Collaborate with the sales and marketing teams to improve customer engagement strategies.
• Provide accurate information about products and services while highlighting unique selling points.
• Identify customer needs and suggest suitable products or services to meet their requirements.
• Handle customer complaints efficiently, ensuring resolution and maintaining a positive relationship.
Requirements:
• Fluency in English, both spoken and written, is mandatory.
• Prior experience in customer support or sales is mandatory.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle multiple inquiries simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Familiarity with social media platforms and their messaging tools.
• Basic knowledge of indian wear for women is a preferred.
Location: Chandni Chowk, Delhi, India
Salary: ₹20,000–₹25,000/month
Job: On-Site
Monday - Saturday: 10:30am -8:00pm
Overview:
Kanchan Fashion is seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will play a pivotal role in converting leads into sales, solving customer queries, and maintaining strong communication across various social media platforms.
Responsibilities:
• Respond promptly to customer inquiries across WhatsApp, Instagram, Facebook, and other social media platforms.
• Address customer queries regarding lour products, pricing, and order status with professionalism and clarity.
• Convert potential leads into confirmed sales through effective communication and persuasion.
• Maintain a detailed record of customer interactions and follow up to ensure customer satisfaction.
• Collaborate with the sales and marketing teams to improve customer engagement strategies.
• Provide accurate information about products and services while highlighting unique selling points.
• Identify customer needs and suggest suitable products or services to meet their requirements.
• Handle customer complaints efficiently, ensuring resolution and maintaining a positive relationship.
Requirements:
• Fluency in English, both spoken and written, is mandatory.
• Prior experience in customer support or sales is mandatory.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle multiple inquiries simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Familiarity with social media platforms and their messaging tools.
• Basic knowledge of indian wear for women is a preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Head of Customer Support position is now open for candidates interested in the Marketing Executive Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
