Job Description
Company Profile
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space.
Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centre’s provide a unique single window solution to our customers.
Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS.
TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.
Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.
Designation : Head HR
Location : New Delhi – Jasola District Centre
Company Website : www.tlcgroup.com, www.hotelmemberships.com
Job Description
1. Understand company’s vision and align all HR functions related to Work Culture Management, System Analysis, Talent Acquisition, Statutory Compliance etc. accordingly.
2. Using social media platforms for cross functional recruitment of Technical / Digital / Contact Center profiles.
3. Devising policies for Manpower Analysis, Resource Management, Employee Engagement and Retention.
4. Planning Incentive Programs, Compensation and Benefits, Appraisal Cycle Management.
5. Designing process management tools for Training, Performance Management, Learning and Development across levels.
6. Managing overall HR Statutory Compliance and all employee queries, requests related to the same.
7. Responsible for driving post Covid organizational change through modern and innovative thinking.
8. Understanding of HR tools on ERP platforms.
Desired Skills
1. Degree in Human Resources or related field.
2. 10 - 15 years of work experience in Human Resource management.
3. People oriented, results driven with an ability to strategize.
4. Exemplary leadership skills with proficiency in organizational management, team handling and people management.
5. Excellent communication, negotiation and presentation skills.
6. Competence to build and effectively manage interpersonal relationships at all levels of the company.
7. Knowledge of HR systems and databases
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space.
Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centre’s provide a unique single window solution to our customers.
Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS.
TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.
Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store.
Designation : Head HR
Location : New Delhi – Jasola District Centre
Company Website : www.tlcgroup.com, www.hotelmemberships.com
Job Description
1. Understand company’s vision and align all HR functions related to Work Culture Management, System Analysis, Talent Acquisition, Statutory Compliance etc. accordingly.
2. Using social media platforms for cross functional recruitment of Technical / Digital / Contact Center profiles.
3. Devising policies for Manpower Analysis, Resource Management, Employee Engagement and Retention.
4. Planning Incentive Programs, Compensation and Benefits, Appraisal Cycle Management.
5. Designing process management tools for Training, Performance Management, Learning and Development across levels.
6. Managing overall HR Statutory Compliance and all employee queries, requests related to the same.
7. Responsible for driving post Covid organizational change through modern and innovative thinking.
8. Understanding of HR tools on ERP platforms.
Desired Skills
1. Degree in Human Resources or related field.
2. 10 - 15 years of work experience in Human Resource management.
3. People oriented, results driven with an ability to strategize.
4. Exemplary leadership skills with proficiency in organizational management, team handling and people management.
5. Excellent communication, negotiation and presentation skills.
6. Competence to build and effectively manage interpersonal relationships at all levels of the company.
7. Knowledge of HR systems and databases
💡 Quick Summary
Seeking a career-building opportunity? The Head Of Human Resources position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
