Job Description
About TLC
TLC Digitech Pvt. Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.
Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with anISO 27001 certification. We are members of CII, FHRAI, TAAI, NASSCOM,Dun & Bradstreet etc.
Details on the companyare available on www.tlcgroup.com. Our Membership detailsare available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or GooglePlay Store.
Key Responsibilities
•Lead the overall TLC DigiTech’s HR strategy of the organization, in line with corporate strategy
•Play the enabler/partner role in realizing the intended business performance and positioning of TLC DigiTech by driving employee engagement, culture, mindset shift, and change management towards employee as well as customer centricity (to ensure that all employee needs are catered to, to increase employee engagement and satisfaction)
•Shape the overall TLC DigiTech Culture and Values, in line with the vision and purpose of the organization
•Oversee the development and monitoring of initiatives that enhance employee experiences to promote TLC DigiTech’s values and culture
•Optimize organizational structure design of different businesses and departments to achieve fulfillment of strategic objectives, while driving efficiency and cost reduction
•Oversee workforce planning requirements of businesses & functions as per business requirements
•Oversee the execution of sourcing strategy that ensures optimized recruitment channels, tools and processes in line with corporate strategic requirements and prevailing laws
•To stay informed with latest legal developments and ensure that the organization is compliant with the HR statutory requirements
•Lead Talent Development and Talent Management efforts, to assess talent levels and ensure the development of key personnel to ensure a robust succession pool for them
•Steer the Learning Strategy of the organization to be informed of all learning needs and learning programs within the organization
•Ensure compensation and benefits are aligned with corporate objectives, budget and employee expectations
•Attract, retain and develop high quality talent and focus on rewarding talent through rewards programs and initiatives
•Lead the design and implementation of periodic performance management system within TLC
•Guide the reporting of performance levels and achievement of departmental and individual goals
•Lead and mentor the HR team in achieving the company goals
•Act as the HR representative of TLC DigiTech and regularly make public appearances in the HR forums
Education, Experience & Competencies:
Required: Bachelor's Degree in Human Resources management, Organizational Psychology or other related fields
Recommended: Masters in HR Management or other related fields
SHRM or other professional certifications
TLC Digitech Pvt. Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.
Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with anISO 27001 certification. We are members of CII, FHRAI, TAAI, NASSCOM,Dun & Bradstreet etc.
Details on the companyare available on www.tlcgroup.com. Our Membership detailsare available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or GooglePlay Store.
Key Responsibilities
•Lead the overall TLC DigiTech’s HR strategy of the organization, in line with corporate strategy
•Play the enabler/partner role in realizing the intended business performance and positioning of TLC DigiTech by driving employee engagement, culture, mindset shift, and change management towards employee as well as customer centricity (to ensure that all employee needs are catered to, to increase employee engagement and satisfaction)
•Shape the overall TLC DigiTech Culture and Values, in line with the vision and purpose of the organization
•Oversee the development and monitoring of initiatives that enhance employee experiences to promote TLC DigiTech’s values and culture
•Optimize organizational structure design of different businesses and departments to achieve fulfillment of strategic objectives, while driving efficiency and cost reduction
•Oversee workforce planning requirements of businesses & functions as per business requirements
•Oversee the execution of sourcing strategy that ensures optimized recruitment channels, tools and processes in line with corporate strategic requirements and prevailing laws
•To stay informed with latest legal developments and ensure that the organization is compliant with the HR statutory requirements
•Lead Talent Development and Talent Management efforts, to assess talent levels and ensure the development of key personnel to ensure a robust succession pool for them
•Steer the Learning Strategy of the organization to be informed of all learning needs and learning programs within the organization
•Ensure compensation and benefits are aligned with corporate objectives, budget and employee expectations
•Attract, retain and develop high quality talent and focus on rewarding talent through rewards programs and initiatives
•Lead the design and implementation of periodic performance management system within TLC
•Guide the reporting of performance levels and achievement of departmental and individual goals
•Lead and mentor the HR team in achieving the company goals
•Act as the HR representative of TLC DigiTech and regularly make public appearances in the HR forums
Education, Experience & Competencies:
Required: Bachelor's Degree in Human Resources management, Organizational Psychology or other related fields
Recommended: Masters in HR Management or other related fields
SHRM or other professional certifications
💡 Quick Summary
Seeking a career-building opportunity? The Head of Human Resources position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
