Job Description
Hybrid, Phoenix AZ (40%-50% travel)
We are Lucky Strike Entertainment.
We create unforgettable experiences by putting people first. At our core is a commitment to building meaningful relationships and delivering exceptional value to every customer, every time.
The Head of Key Accounts is a senior commercial leadership role responsible for owning Lucky Strike Entertainment's national strategy for high-value corporate and enterprise clients. This individual will both manage and develop the Enterprise Account Executive team and personally lead relationships with the company's most strategic accounts.
This role sits at the intersection of strategic sales, client experience, and revenue growth. You will define how we identify, win, and grow relationships with premium clients, from Fortune 500 companies to high-profile event agencies, ensuring Lucky Strike Entertainment is the first call for experiential entertainment at a national scale.
What You’ll Do
National Key Account Strategy
• Define and execute a national strategy for acquiring and growing high-value enterprise and corporate accounts across Lucky Strike Entertainment's full venue portfolio.
• Establish tiered account segmentation, identifying which prospects and clients represent the highest long-term value, and align resources accordingly.
• Own revenue targets for the Key Accounts division, with full accountability for pipeline health, retention, and growth.
• Partner with Marketing and Operations leadership to develop bespoke proposals, packages, and experiences tailored to top-tier clients.
New Business Development
• Lead enterprise-level prospecting efforts, personally engaging C-suite and VP-level decision-makers at target accounts.
• Build a repeatable pipeline engine for high-end client acquisition, leveraging both direct outreach and strategic referral networks.
• Represent Lucky Strike Entertainment at industry events, client dinners, and networking forums to drive brand visibility at the senior level.
• Identify and pursue partnerships with event planning agencies, travel management companies, and corporate hospitality platforms.
Client Relationship Management
• Serve as the executive point of contact for a portfolio of the company's most strategic national accounts.
• Develop deep, multi-threaded relationships within key accounts, building connectivity at both operational and executive levels.
• Design and oversee annual account planning processes, ensuring each key account has a tailored growth strategy and engagement roadmap.
• Lead executive business reviews (EBRs) with top clients, presenting performance data, insights, and forward-looking partnership opportunities.
Team Leadership
• Directly manage and develop a national team of Enterprise Account Executives focused on outbound prospecting and pipeline development.
• Set team KPIs, coach individual performance, and build a culture of accountability, ambition, and client excellence.
• Hire and onboard new Enterprise AEs as the business scales, defining the competency framework and ramp program for the function.
• Collaborate with the Chief Sales Officer and commercial leadership to align Key Account strategy with broader company objectives.
Reporting & Commercial Insight
• Own pipeline forecasting and reporting for the Key Accounts division, presenting to senior leadership on a regular cadence.
• Leverage CRM data to monitor account health, track engagement, and identify expansion and risk signals across the portfolio.
• Continuously refine the go-to-market approach based on conversion data, competitive intelligence, and client feedback.
What You’ll Bring
• 10+ years of progressive sales or account management experience, with at least 5 years in a senior leadership role managing enterprise or key accounts.
• A demonstrated track record of both hunting new business and growing complex, long-cycle client relationships at a national scale.
• Experience leading and developing high-performing sales teams, you know how to recruit, coach, and elevate talent.
• Exceptional executive presence and communication skills, you are equally comfortable presenting to a CSO and mentoring a junior AE.
• Strategic thinker who can translate market insight into action, while also being willing to roll up their sleeves and close.
• Deep familiarity with CRM systems, pipeline management, and data-driven sales methodologies.
• Experience in hospitality, entertainment, events, or experiential industries is a strong plus, but a passion for creating memorable client experiences is non-negotiable.
• Comfortable with significant travel (up to 50%) to client meetings, venue visits, and industry events.
What You’ll Get
At Lucky Strike Entertainment, we invest in the people who invest in us. Here's what's available to our Corporate leaders:
• Medical, Dental, and Vision plans tailored to your needs
• Wellness resources to support your whole self
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Generous Vacation and Holiday schedule
• Perks: Bowling, Boomer's, and Waterpark discounts; Retail and Event discounts and more
We are Lucky Strike Entertainment.
We create unforgettable experiences by putting people first. At our core is a commitment to building meaningful relationships and delivering exceptional value to every customer, every time.
The Head of Key Accounts is a senior commercial leadership role responsible for owning Lucky Strike Entertainment's national strategy for high-value corporate and enterprise clients. This individual will both manage and develop the Enterprise Account Executive team and personally lead relationships with the company's most strategic accounts.
This role sits at the intersection of strategic sales, client experience, and revenue growth. You will define how we identify, win, and grow relationships with premium clients, from Fortune 500 companies to high-profile event agencies, ensuring Lucky Strike Entertainment is the first call for experiential entertainment at a national scale.
What You’ll Do
National Key Account Strategy
• Define and execute a national strategy for acquiring and growing high-value enterprise and corporate accounts across Lucky Strike Entertainment's full venue portfolio.
• Establish tiered account segmentation, identifying which prospects and clients represent the highest long-term value, and align resources accordingly.
• Own revenue targets for the Key Accounts division, with full accountability for pipeline health, retention, and growth.
• Partner with Marketing and Operations leadership to develop bespoke proposals, packages, and experiences tailored to top-tier clients.
New Business Development
• Lead enterprise-level prospecting efforts, personally engaging C-suite and VP-level decision-makers at target accounts.
• Build a repeatable pipeline engine for high-end client acquisition, leveraging both direct outreach and strategic referral networks.
• Represent Lucky Strike Entertainment at industry events, client dinners, and networking forums to drive brand visibility at the senior level.
• Identify and pursue partnerships with event planning agencies, travel management companies, and corporate hospitality platforms.
Client Relationship Management
• Serve as the executive point of contact for a portfolio of the company's most strategic national accounts.
• Develop deep, multi-threaded relationships within key accounts, building connectivity at both operational and executive levels.
• Design and oversee annual account planning processes, ensuring each key account has a tailored growth strategy and engagement roadmap.
• Lead executive business reviews (EBRs) with top clients, presenting performance data, insights, and forward-looking partnership opportunities.
Team Leadership
• Directly manage and develop a national team of Enterprise Account Executives focused on outbound prospecting and pipeline development.
• Set team KPIs, coach individual performance, and build a culture of accountability, ambition, and client excellence.
• Hire and onboard new Enterprise AEs as the business scales, defining the competency framework and ramp program for the function.
• Collaborate with the Chief Sales Officer and commercial leadership to align Key Account strategy with broader company objectives.
Reporting & Commercial Insight
• Own pipeline forecasting and reporting for the Key Accounts division, presenting to senior leadership on a regular cadence.
• Leverage CRM data to monitor account health, track engagement, and identify expansion and risk signals across the portfolio.
• Continuously refine the go-to-market approach based on conversion data, competitive intelligence, and client feedback.
What You’ll Bring
• 10+ years of progressive sales or account management experience, with at least 5 years in a senior leadership role managing enterprise or key accounts.
• A demonstrated track record of both hunting new business and growing complex, long-cycle client relationships at a national scale.
• Experience leading and developing high-performing sales teams, you know how to recruit, coach, and elevate talent.
• Exceptional executive presence and communication skills, you are equally comfortable presenting to a CSO and mentoring a junior AE.
• Strategic thinker who can translate market insight into action, while also being willing to roll up their sleeves and close.
• Deep familiarity with CRM systems, pipeline management, and data-driven sales methodologies.
• Experience in hospitality, entertainment, events, or experiential industries is a strong plus, but a passion for creating memorable client experiences is non-negotiable.
• Comfortable with significant travel (up to 50%) to client meetings, venue visits, and industry events.
What You’ll Get
At Lucky Strike Entertainment, we invest in the people who invest in us. Here's what's available to our Corporate leaders:
• Medical, Dental, and Vision plans tailored to your needs
• Wellness resources to support your whole self
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Generous Vacation and Holiday schedule
• Perks: Bowling, Boomer's, and Waterpark discounts; Retail and Event discounts and more
💡 Quick Summary
Seeking a career-building opportunity? The Head of Key Accounts position is now open for candidates interested in the Operations Executive Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
