Head of Programme Strategy - NextGen Rating (NGR

UK Civil Service


Technology Delivery Manager - End User Compute & Collaboration (EUC&C)
UK Civil Service • Croydon, United Kingdom • via LinkedIn
1 day ago
Full–time
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Job description
Contents
• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Croydon, Liverpool, Manchester, Sheffield, Southport

About The Job

Job summary

The Digital Data and Technology (DDaT) profession enable the Home Office to keep the UK safe and secure. They do this by designing, building, and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UKs borders.

Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities theyre passionate about. This is how we produce exceptional outcomes.

These roles sit in Collaboration and Voice & Video, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, OneDrive and Outlook.

Due to business requirements this post is available on a Full Time/Job Share/Flexible Working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.

We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.

Job Description

As a Technology Delivery Manager, you will be responsible for a single delivery team working to deliver a product within agreed timescales, to cost and quality standards. You will form a partnership with a Product Manager in order to deliver value against the product vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.

As a Technology Delivery Manager you will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.

You will work with partners and colleagues in Home Office Commercial when contracts need organising and negotiating. You may be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions. As part of the Government Digital and Data Profession community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards.

Person specification

Your Main Day To Day Responsibilities Will Be
• Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible.
• Delivering in line with your teams capacity and availability, developing an understanding of the relevant frameworks to leverage supplier needs when necessary, and budgeting effectively for resourcing requirements.
• Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks.
• Partnering with a Product Manager to develop communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders.
• Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required.
• Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team.

Essential Skills

Youll have a demonstrable passion for delivery with the following skills or strong experience in:
• Creating and maintaining a plan that highlights forecasts/estimates and confidence levels.
• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.
• Using people management skills to set individuals up for success and help create an effective team environment.
• Using metrics and previous experience to identify, understand and improve delivery performance challenges.
• Adapting approaches to different phases of the delivery lifecycle.
• Managing budgets and commercial supplier relationships when necessary.

SFIA capability framework 

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office.

This is a link to the capability framework:  All skills A - Z English (sfia-online.org). We use set SFIA technical skills to form our interview questions and we will assess

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).

SFIA levels of responsibility  Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below. 

Strategy and Architecture
• Governance, Risk and Compliance
• Risk Management (BURM) level 3

Change and Transformation
• Change Implementation
• Project Management (PRMG) level 3

Relationships and Engagement
• Stakeholder Management
• Stakeholder Relationship Management (RLMT) level 3
• Supplier Management (SUPP) level 3
• Team Dynamics and Collaboration (HO33) level 3

People and Skills
• Stakeholder Management
• Organisational Facilitation (OFCL) level 3

QualificationsEssential

A qualification in a recognised delivery methodology (e.g. APM, Agile, Scrum, Lean Kanban, SAFe, Prince 2)

Relevant technical delivery management or technical project management experienceBehaviours

We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:
• Risk Management (BURM) level 3
• Project Management (PRMG) level 3
• Stakeholder Relationship Management (RLMT) level 3
• Supplier Management (SUPP) level 3
• Team Dynamics and Collaboration (HO33) level 3
• Organisational Facilitation (OFCL) level 3

Benefits

Alongside your salary of £44,720, Home Office contributes £12,+55 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Youll also have access to the same benefits available to all civil servants in the Home Office:
• An in-year performance bonus scheme.
• A Civil Service pension with employer contribution rate of 28.+7%, depending upon salary.
• 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the Kings Birthday, rising further with service.
• Flexible working options to enable you to achieve the work life balance that right for you including.
• Training and development opportunities tailored to your role.
• A culture encouraging inclusion and diversity.
• Season ticket loans and rental deposit loans.
• Cycle to work and payroll giving.
• Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
• A variety of staff recognition schemes including thank you vouchers.
• Health and wellbeing initiatives including monthly mindfulness sessions.
• Staff support networks.
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
• Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
• Up to five days paid leave for volunteering.
• Study leave and support for studying for a qualification or other accredited development relevant to your role.

You can find more information at Benefits - Home Office Careers

Things you need to know

Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process, you will be required to submit a CV and Personal Statement (up to 1000 words).

Please note your personal statement should include all your relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples.

Further details around what this will entail are listed on the application form.

Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender.  (Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected) 

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism, copying, and generating of examples/ answers from internet sources including Artificial intelligence. If detected, the application may be withdrawn from the process.

Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants.

Sift Stage

As part of the application process, you are required to submit both a Personal Statement (up to 1000 words) and a CV. Please read the Essential skills for this position carefully. Please note that both your CV and Personal Statement will be assessed as part of your application. It is important to ensure that both components are completed thoroughly.

In the event of a high number of applications, an Initial sift may be conducted on the CV.

Interview Stage

Candidates shortlisted will be invited to a blended interview where you will be asked questions based on your Behaviours and the Technical Skills from the SFIA framework.

Sift and Interview dates

The sift will commence from 18th February 2025.

Interviews are expected to take place from 11th March 2025. (Subject to the Panels operational requirements/priorities).

Interviews will be conducted remotely via MS Teams.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

Further information

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Reserve List  

A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

UK residency and security requirements      

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.    

Similar Roles

Job offers to this post are made based on merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills. 

Visa sponsorship     

We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.   

Recruitment & Retention Allowance

This post is eligible for a DDaT Recruitment Retention Allowance. Successful candidate with exceptional skills and experience may apply for a Recruitment and Retention Allowance. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.

Working at the Home Office 

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best. 

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer. 

New entrants are expected to join on the minimum of the pay band. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application. 

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidates responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. 

Transfer Terms: Voluntary. 

If you are invited to an interview, you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents. 

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. 

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments 

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs 

Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional 

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. 

Feedback  

Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements

This Job Is Broadly Open To The Following Groups
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.T

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