Job Description
HELPDESK ENGINEER 2
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2026 winner of Inc. Magazine's Best Workplaces for the third year in a row!
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
Join our elite Professional Services team; and
Implement Prescient Solutions' best practices.
Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Helpdesk Engineer 2 Essential Duties and Responsibilities
Supports operational and technical functions at multiple client accounts;
Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
Prepares operational and technical documentation; and
Performs other duties and assists with special projects, as needed.
Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
Knowledge of security and networking;
Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits include:
Medical, Dental, Vision Insurance
15+ days Paid Time Off (PTO)
Monthly BYOD expense reimbursement
Professional Development
Employee Assistance Program
Discretionary 401(k) employer contribution
#Dice25
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2026 winner of Inc. Magazine's Best Workplaces for the third year in a row!
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
Join our elite Professional Services team; and
Implement Prescient Solutions' best practices.
Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Helpdesk Engineer 2 Essential Duties and Responsibilities
Supports operational and technical functions at multiple client accounts;
Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
Prepares operational and technical documentation; and
Performs other duties and assists with special projects, as needed.
Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
Knowledge of security and networking;
Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits include:
Medical, Dental, Vision Insurance
15+ days Paid Time Off (PTO)
Monthly BYOD expense reimbursement
Professional Development
Employee Assistance Program
Discretionary 401(k) employer contribution
#Dice25
💡 Quick Summary
Seeking a career-building opportunity? The Helpdesk Engineer 2- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
