Job Description
Description
About the role:
As a Helpdesk Operator at the Royal Adelaide Hospital, you'll provide excellent customer service by handling service requests, assisting with audiovisual setups, and ensuring clear communication across shifts. This is a part time position; you must be available to work the following shifts: Thursday: 1000 - 1830, Saturday 700- 1500, Sunday 1300- 2100 and Tuesday 1430 - 2230
Key Responsibilities:
Respond to and follow up on enquiries via phone, email, and in-person, ensuring customer needs are met efficiently.
Accurately log and track service requests, working with other departments to resolve issues in a timely manner.
Assist with the setup and operation of audiovisual and video conferencing equipment, providing guidance to users as required.
Adhere to performance benchmarks including call handling times, email response times, and service delivery targets.
Follow safety procedures and identify potential hazards, contributing to a safe work environment.
About you:
Proven experience delivering exceptional customer service, particularly in high-paced environments like contact centres, retail, or hospitality.
Ability to communicate effectively with both technical and non-technical individuals, with a focus on empathy and clarity.
Comfortable working under pressure, managing multiple tasks, and responding to changing needs in a dynamic environment.
Basic knowledge of technology (computers, AV systems) with the ability to quickly learn new systems and processes.
Positive attitude, collaborative mindset, and willingness to contribute to team success and continuous improvement efforts.
Why work for us?
Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:
Opportunities for training and development to support your career.
Internal career opportunities across the Downer Group business.
Highly competitive employee exclusive discounts and benefits scheme.
An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
Please note: As a pre-requisite for this role, successful candidates will be required to undertake a pre-employment medical, as well as provide an up-to-date National Police Clearance and Immunisation history.
As an employer who acknowledges and embraces the importance of our people’s diverse experiences, talents and cultures, we encourage applications from people from all ages and backgrounds, including Indigenous Australians, to apply.
If you are passionate about what you do and motivated to succeed, apply now!
About the role:
As a Helpdesk Operator at the Royal Adelaide Hospital, you'll provide excellent customer service by handling service requests, assisting with audiovisual setups, and ensuring clear communication across shifts. This is a part time position; you must be available to work the following shifts: Thursday: 1000 - 1830, Saturday 700- 1500, Sunday 1300- 2100 and Tuesday 1430 - 2230
Key Responsibilities:
Respond to and follow up on enquiries via phone, email, and in-person, ensuring customer needs are met efficiently.
Accurately log and track service requests, working with other departments to resolve issues in a timely manner.
Assist with the setup and operation of audiovisual and video conferencing equipment, providing guidance to users as required.
Adhere to performance benchmarks including call handling times, email response times, and service delivery targets.
Follow safety procedures and identify potential hazards, contributing to a safe work environment.
About you:
Proven experience delivering exceptional customer service, particularly in high-paced environments like contact centres, retail, or hospitality.
Ability to communicate effectively with both technical and non-technical individuals, with a focus on empathy and clarity.
Comfortable working under pressure, managing multiple tasks, and responding to changing needs in a dynamic environment.
Basic knowledge of technology (computers, AV systems) with the ability to quickly learn new systems and processes.
Positive attitude, collaborative mindset, and willingness to contribute to team success and continuous improvement efforts.
Why work for us?
Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:
Opportunities for training and development to support your career.
Internal career opportunities across the Downer Group business.
Highly competitive employee exclusive discounts and benefits scheme.
An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
Please note: As a pre-requisite for this role, successful candidates will be required to undertake a pre-employment medical, as well as provide an up-to-date National Police Clearance and Immunisation history.
As an employer who acknowledges and embraces the importance of our people’s diverse experiences, talents and cultures, we encourage applications from people from all ages and backgrounds, including Indigenous Australians, to apply.
If you are passionate about what you do and motivated to succeed, apply now!
💡 Quick Summary
Seeking a career-building opportunity? The Helpdesk Operator position is now open for candidates interested in the Government Job Alert sector. This role in Adelaide Hills offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
