Job Description
Job description
Roles and Responsibility
• Voice/Inbound A CSA in this role deals with a number of incoming calls pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.
• Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets
. Resolve Customer problems in a timely manne
r Take Ownership & Deliver on Customer commitments
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration
. Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
• Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
Desired Candidate
• Good spoken English and Writing Skills
. Professional & Courteous in mannerisms
• Good comprehension skills
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBPO / Call Centre
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryVoice
Education
UG :Graduation Not Required
Key Skills
day shiftCustomer SupportTechnical SupportCustomer CareCall Center
-
Roles and Responsibility
• Voice/Inbound A CSA in this role deals with a number of incoming calls pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.
• Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets
. Resolve Customer problems in a timely manne
r Take Ownership & Deliver on Customer commitments
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration
. Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
• Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
Desired Candidate
• Good spoken English and Writing Skills
. Professional & Courteous in mannerisms
• Good comprehension skills
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBPO / Call Centre
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryVoice
Education
UG :Graduation Not Required
Key Skills
day shiftCustomer SupportTechnical SupportCustomer CareCall Center
-
💡 Quick Summary
Seeking a career-building opportunity? The Hiring For | Customer care| Day Shift| Call center position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
