Hiring for | NODAL OFFICERS GRD| |Social Media Escalations |

Hiring for nodal officers_Bank payroll
Graduation mandatory
Experience of escalation and grievance (Nodal desk) banking only.
Location:- Navi Mumbai, Juinagar
Salary:- upto 8 lpa(hike on candidates last
drawn salary)
Good fluency in English communication is must
Roles and Responsibilities
• Enforce the Board approved Grievance Redressal Policy in the Bank.
• Supervise & monitor the handling of Customer Grievances in the Bank through various dedicated teams both in quantitative and qualitative aspects.
• Provide day to day support on decision making in complaints which are
• complicated in nature.
• Update Management on the progress of Customer Complaints and Customer
• Service in general.
• Review all Level 2 and above complaints for adequacy before representation to
• the Internal Ombudsman.
• Monitor implementation of Advisories / Awards received under the Banking
• Ombudsman scheme.
• Review Customer Service aspects in the Bank and initiate prompt corrective
• action wherever service quality / skill gaps have been noticed through Process
• Transformation on an ongoing basis.
• Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.
• Work on feedback of Internal Ombudsman towards improving complaint handling and customer service in the Bank.
• Submission of Notes to the Customer Service Committee of the Board and taking action on their directions.

If interested kindly share me your resume below on whatsapp number +13600+018 and on sadhana.rajak@knowplicity.in

Hiring for Social Media (Bank Payroll)
_Work From Office
Qualification: Graduation Mandatory, with experience into customer Centric Approach
Age - 32
Location : Navi Mumbai, Juinagar
Salary : 6.5 lpa(hike on last drawn salary, with relevant experience)
/ Shifts : Rotational Day shift for females
Rotational shift for males(including night shift)
Roles and Responsibilities
• Handle all customer queries and complaint raised on the social platforms like Facebook, Instagram, Twitter.
• connect with the customers through call/email/social platforms to provide the best possible resolution.
• Take a customer focused approach to handle complaints and escalation
• Ensuring high levels of customer satisfaction
• Providing customer feedback of our service and ensuring compliance with quality assurance.

India
Maharashtra
Mumbai Show on map Get directions