|Hiring| Information Technology Specialist |Office of Communications and Outreach

This position is remote work and telework eligible consistent with the Agency’s telework and remote work program policy.

This position is located in the U.S. Department of Education, Office of Communications and Outreach (OCO), Digital Media & Creative Services Division. The OCO Digital Media & Creative Services Division plans, develops and executes digital engagement strategies to support the communication goals and objectives of the Department of Education.

Responsibilities

APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:5+PM Eastern Time on the day that we receive the 150th application, or at 11:5+PM Eastern Time on the listed closing date, whichever occurs first.

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Information Technology Specialist, GS-2210-14, you will be responsible for:
• Providing technical development support for the information being maintained in the organization's content management systems.
• Collaborating closely with internal and external stakeholders to conduct research and understand user's needs.
• Ensuring the integration of Information Technology programs and services; and develops solutions to integrations/interoperability issues.
• Designing, developing, and managing systems that meet current and future business requirements and apply and extend or optimize the existing architecture.
• Articulating the technical and practical implications and limits of policy recommendations.
• Updating policy and procedures documents and style guide on the web and regularly providing expert advice to leadership, team members, and agency stakeholders.
• Guiding development, user experience, and ongoing maintenance of ED.gov and the systems that support it.
• Performing the execution of visual refreshes on ED.gov, set priorities for improvements, reviews and comments on deliverables submitted by supporting contractor teams.

Education Requirements

Education cannot be substituted for experience for this position and grade level.

Qualifications

Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-14, if you possess the specialize experience, education, or a combination of the two.

Specialized Experience for the GS-14
One year of experience in either federal or non-federal service that is equivalent to at least a GS-13performing two (2) out of three (3) of the following duties or work assignments:

1. Experience in utilizing content management systems to create pages, views and blocks, custom modules, or configurations.
2. Experience in managing interactive web content and tools for engaging the public and advancing the agency’s mission.
3. Experience in designing websites for desktops, mobile devices and tablet devices that meet current and future business requirements.

Basic Experience Requirements
You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

1. Skill in applying systems analysis principles, and techniques, sufficient to assess new systems design, accurately represent customer requirements and present recommendations for adoption of new methodologies and lead implementations.
2. Skill in applying, advanced Information Technology Principles, standards, and practices sufficient to develop and interpret strategies and policies governing the planning and delivery of web-based services throughout the department.
3. Skill in developing policy and planning concepts and practices.
4. Skill in providing analytics and evaluation methods and techniques for continuous improvement of web products and their integration into department services.

United States
Texas
Alamo Show on map Get directions