Hotel Operations Director

Job Title: Hotel Operations Director

As a Hotel Operations Director, you will be responsible for overseeing all aspects of hotel operations, including guest relations, front desk, housekeeping, food and beverage, engineering, security, and more. You will ensure that the highest levels of customer service are provided to all guests and that guest satisfaction scores are consistently high.
">">

Responsibilities:
">
">
• Prime responsibility to fulfill all requirements of first family/owner and serve highest level of support for their comfort.">
• Oversee all aspects of hotel/private properties operations located at various sites, including but not limited to, guest relations, front desk, housekeeping, food and beverage, engineering, security, etc.">
• Ensure that the highest levels of customer service are provided to all guests and family & friends who are visiting these properties.">
• Monitor guest satisfaction scores and take corrective action as necessary to improve ratings.">
• Develop and implement strategies to increase guest satisfaction scores.">
• Manage capital expenditure projects within established budgets.">
• Prepare annual operating budgets and forecasts in collaboration with the accounting department.">
• Monitor compliance with all local, state, and other authority regulations.">
• Maintain a safe and secure environment for guests and first family.">
• Foster a positive work environment that promotes teamwork and employee engagement.">
• Managing the daily operations of the property including hiring and training staff, developing and implementing policies, and ensuring that all standards are being met.">
• Ensuring that all rooms and facilities are clean, comfortable, and ready for customers at all times.">
• Ensuring that facilities are well maintained and equipped with any needed supplies or equipment to ensure a high level of customer satisfaction.">
• Managing and scheduling maintenance staff to ensure that the hotel is well-maintained.">
• Ensuring that all employees are trained properly on their job duties and are upholding company standards for service quality.">
• They should focus on developing strategies that utilize technology in new and creative ways.">
• The wellness trend is becoming increasingly popular across all industries, including hospitality. As more and more people become interested in health and fitness, offer amenities that cater to this trend.">

Required Skills and Qualifications:
">
">
• Bachelor's / Master's degree in hospitality, business, or related field.">
• 20+ years' experience in the hospitality industry, with at least 5 years in a management role.">
• Outstanding leadership and people management skills.">
• Excellent communication, negotiation, and presentation skills.">
• Strong organizational and time-management skills.">
• Experience working in multiple aspects of the hospitality industry, including hotels, restaurants, event planning, etc.">
• Global experience in the hospitality industry.">
• Fluency in more than one language.">
">

Benefits:
">

This role offers a competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and generous paid time off.
">

Others:
">

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
"]},

India
Maharashtra
Mumbai Show on map Get directions