Housing Management Officer

Full job description
About The Role
The Housing Management Officer will provide general administrative support to the Management team to include financial transactions, invoicing, stock control and ordering supplies, working with all relevant teams to ensure the delivery of a customer focused service to Salvation Army Homes customers.


What you will be doing:
Supporting the team in ensuring all new clients/customers to the service complete and sign all relevant paperwork in relation to their occupancy and monitor the progress of all housing benefit claims, whilst ensuring all clients are supported to pay their fees via an Allpay card or Standing Order.
Proactively monitoring and reporting any arrears weekly, keeping the team informed of any issues or concerns. Achieving arrears levels within target through effective management of rent and service charge
Delivering an effective and generic housing management service to tenants in an allocated geographical patch as well as residents at The Limes. Ensuring the service is in line with good practice, policies and procedures.
Liaising with our Asset Management and Customer Services colleagues to ensure all repairs are completed in a timely fashion and to work with any Maintenance Contractors on site to ensure repairs are completed to a high standard
Effectively managing the termination of tenancies and ensure prompt allocation to a suitable new applicant. Administering the Allocations Policy, ensuring properties are let, minimising rent loss, and void turnaround times, within agreed targets and liaising with Local Authorities and other referral agencies.
Implementing the appropriate action in cases of any breaches of tenancy agreement including anti-social behaviour, neighbour nuisance, racial harassment, any other form of harassment, and domestic violence in liaison with statutory and non-statutory bodies.
About You
What we're looking for in our Housing Management Officer:
Demonstrable experience in a similar role or administration; being able to produce accurate and timely reports and management information
Knowledge of Health & Safety legislation
Knowledge of the social housing sector would be advantageous
Demonstrable empathy with the client group
Confident and capable communicator with the ability to inspire, engage and challenge
Ability to communicate and work with other agencies effectively
Excellent Numeracy/Mathematical skills
Benefits of working as a Housing Management Officer:

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

26 days annual leave rising to 31 days
An extra day off on your birthday
A High Street discount scheme (great savings both on and off-line)
Pension with life assurance
Discounted private medical insurance
Loans available for financial emergencies
Occupational Sick Pay
A full Induction package and training relevant to the role
Long service awards from 2.5 years
Support to learn and develop your career
About Us
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, ****** orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible