Neighbourhood Services Officer (NSO)

Full job description
Neighbourhood Service Officer – Central / North Manchester

Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you looking to develop you housing knowledge or start a career in social housing?

If your answer is yes, then our brand-new Neighbourhood Service Officer opportunity could be for you!

Our Neighbourhood directorate delivers a high-quality housing and estate management service to our valued customers, supporting our commitment to build and maintain sustainable neighbourhoods whilst promoting integrity, inclusivity, and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.

You will be supported by our Neighbourhood Service Managers and Area Services Manager where you will learn, expand, and develop your knowledge and understanding of anti-social behaviour, tenancy management, allocations, and arrears management.

The main duties of the role are to:

Support the neighbourhood team to work with customers to manage their rent.
Signpost customers to external services so they can access support with health, wellbeing, financial advice, digital inclusion, and employment support.
Support the Neighbourhood teams and customers to move into their new home; including advertising properties, shortlisting potential new customers; assisting with viewings.
Provide project support including using our housing management system to add data and information which will inform decision making.
If you think this could be the role for you, why not click the link to our role profile for further information and apply?

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

You can find details of our story, our vision and our values here.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at recruitment@greatplaces.org.uk.