Experience : 7 to 10 years of experience in an HR operation role

Ideal Candidate :
• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration
• Strong project management skills applied in a business/corporate environment

Roles & Responsibilities :
• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
• Interface with customers regarding specific job orders, issues, improvements, escalations, etc
• Responsible for generating, maintaining, and managing strong relationships with the customer and fulfilling customer HR ops needs within the stipulated time.
• Able to handle daily activities which include customer handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for the team's performance and growth
• Responsible for ensuring up to date process documentation, change management and process & audit compliance
• Responsible for ensuring customer and management reporting & proactive projection of challenges and probable solutions
• Provide clarification of HR policies and procedures
• Manage process according to Company methodology and/or agreed transition plan
• Organize knowledgesharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures)
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality, and timeliness are the basic requirements for the role