Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges.

The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development.

With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
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HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees.

These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.

HRDSO provides centralized HR services to contingent staff, staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure.

The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness.

These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office.

The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR CoE's, Business Partners and HRD Strategy teams.

HRDSO's delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers.

The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (eTalent), and Performance Management (OPE/PEP).

Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myHRSS); Business Objects and another 20+ add-on applications.
Duties and Accountabilities
• Perform Short-term (ST) staff appointment and ST G4 VISA compliance related process in Admin Portal, SAP, People Soft and other internal systems.
• Maintain high quality delivery on assigned transactions and adherence to service level standards.
• Perform transaction processing and query handling, maintain accuracy, verify eligibility, validate/request with appropriate supporting documentation, update relevant HR systems and provide back-up support. Conduct research and analysis for case resolution.
• Analyze and resolve diverse ST Administration & ST G4 VISA compliance related issues as they arise, which often requires interpretation of existing Staff Rules, guidelines, processes and independently determining the appropriate approach.
• Demonstrate accountability with respect to prioritizing assignments and ensuring effective handling and completion of work.
• Suggest ways to achieve organizational excellence by improving processes, enhancing work
• organization and working more effectively.
• Escalate cases to SME (Subject Matter Expert) which require special handling, with Policy team, Tax, WFA and ITS.
• Position will require to work in shifts outside the normal work hours.
• Must be available to work full-time during business hours as defined by the Manager, HRDSO.
• Must be willing to work other assignments as requested by the Manager, HRDSO.
Selection Criteria

Required :
• Bachelor's Degree with concentration in business administration, human resources or related discipline with 2 years of experience, (or equivalent combination of education and experience)
• Proven experience in ST Administration/Appointments/ST G4 Visa Compliance work program is an added advantage.
• Ability to effectively communicate service delivery issues. Excellent reading, writing, and listening skills.
• Strong English language skills (verbal and written)
• Analytical ability, practical problem-solving skills and resourcefulness in performing varied tasks
• Ability to develop / maintain business relationships necessary for the team to fulfill service delivery requirements.
• Excellent organizational skills and ability to prioritize and deliver assignments in a timely manner often under time pressures.
• Demonstrated initiative in developing practical approaches that improve work and effectiveness of unit/team.
• Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.
• Attention to detail in assessing, monitoring, and tracking process quality.
Preferred :
• Demonstrated ability to work independently with less/no supervision.
• Ability to use Microsoft office tools (i.e. MS Word, PowerPoint and Excel)
• SAP, PeopleSoft (preferably v9.1), Case Management System and/or other HR Systems.
• Term Duration of 2 years for external hires
Competencies
• Broad Business Thinking - Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
• Focus in the midst of change- Consistently maintains self-control and acts appropriately, adjusting behavior as the situation demands. Maintains self-motivation and dedication despite distractions. Maintains a sense of energy, enthusiasm and positivity.
• Domain Knowledge – Human Resources Programs and Policies- Has foundational understanding of HR policies and practices, and provides guidance to clients in the interpretation of HR policies. Demonstrates qualitative/quantitative data gathering and analysis skills.
• Domain Knowledge –

Shared Services:

Processing, Case Management, and Quality Control- Able to process medium to complex HR transactions in accordance with relevant HR policies, practices, and systems within the service level agreement standards.
• Lead and Innovate- Initiates changes to work processes to improve efficiency and performance.
• Deliver Results for Clients- Takes full ownership to address client needs.
• Collaborate Within Teams and Across Boundaries- Contributes to wider collaborative efforts.
• Create, Apply and Share Knowledge- Actively promotes knowledge-sharing.
• Make Smart Decisions- Analyzes data to support and enable decision-making.
Note :
• The candidate must be willing to work any of the three shifts covering 18x5, including night shifts from 4:00pm to 12:30am IST