Job Description
Your function:
We’re seeking a Team Leader – HR Operations, Asia Pacific (APAC) to join our Global HR Operations team. In this position, you'll lead the delivery, optimization and continuous improvement of HR Operations services delivery and projects across Australia, New Zealand, Korea, Singapore and India. Your responsibilities will include overseeing our HR Operations function, which includes Payroll Management, HR Administration, Recruitment Coordination, Compliance, Regulatory Reporting and Project Management. A key component of this role is the multi-year implementation of a new payroll system, including leading a full RFP process, vendor selection, and phased regional deployment. Leading a regional team, you'll work closely with Local HR and Global Centers of Expertise (COEs) to ensure timely, compliant and people-focused HR Operational services. This hands-on role is ideal for a seasoned HR Operations leader who thrives in a collaborative, fast-paced and culturally diverse environment and is motivated by transforming processes and enabling stronger employee experience outcomes.
Day to day:
Team & Service Delivery Leadership
Represent the APAC region within the Global HR Operations Leadership Team and contribute regional insights to shape global strategies and drive cross-regional collaboration.
Act as a regional point of escalation for complex HR Operations queries and manage issue resolution through the HR Helpdesk.
Lead and coach the APAC HR Operations team, including setting priorities, performance management, development planning and team engagement.
Promote a high-performance culture built on accountability, inclusion and continuous improvement.
Oversee end to end payroll operations, ensuring accurate, timely and compliant payroll across multiple APAC jurisdictions and pro-active payroll vendor management
Collect data relating to HR queries submitted through the HR Helpdesk to assess and report on service quality, efficiency and employee satisfaction, and to proactively drive process improvements.
Partner with Local HR Business Partners, COEs, HR Technology, Business Leaders, and external vendors to actively shape the HR Operations roadmap in alignment with the overall People and HR strategy. Drive the regional vision and strategy of these initiatives and identify process improvements.
Translate complex HR operational concepts into practical solutions for a range of internal stakeholders.
Build and maintain strong relationships with regional external HR vendors, ensuring delivery to agreed service standards and managing escalations when required.
Participate in vendor performance reviews and contribute to strategic planning discussions.
Other duties as assigned or requested.
Payroll Transformation & Project Management
Lead the full RFP process for the region’s new payroll system, including requirements gathering, vendor evaluation, selection and contract alignment.
Drive the multi‑year implementation of the new payroll solution across APAC: managing project timelines, dependencies, change impact, testing, data conversion, system configuration, training and transition.
Act as regional project owner, partnering closely with HR Technology, Finance, Risk, Legal and external vendors to ensure successful delivery.
Build and maintain detailed project plans, progress reporting, risk logs and executive updates.
Champion adoption of new systems and processes across all countries, ensuring a smooth transition for managers, employees and HR stakeholders.
Process Improvement & Technology Enablement
Working with the relevant global process owners, ensure the implementation, and maintenance of standard operating procedures across the region, aligned with global processes.
Identify and implement opportunities to simplify processes, improve data accuracy and reduce manual administrative tasks.
Promote the successful adoption of One HR and the operational elements of other Global HR initiatives in the APAC region.
Partner with the HR Technology teams to support system enhancements, data quality and reporting needs.
Track HR metrics and service delivery data to identify trends and support data-driven decision-making.
Compliance & Risk Management
Maintain up-to-date knowledge of regional employment legislation, working with local HR to ensure ongoing compliance in all operational processes.
Support audits, internal controls, compliance reviews and statutory reporting obligations.
Identify and mitigate operational risks and ensure strong governance across HR Operations
Your profile:
A minimum of four to five years of experience in HR Operations, HR Shared Services, or broad HR Administration with regional responsibilities across the APAC region.
Working knowledge of employment legislation in at least four of the following: Australia, New Zealand, Korea, Singapore, or India.
Demonstrated leadership experience, including managing HR Shared Services/HR Operations teams and directly managing a Payroll Manager or similar role.
Experience running an RFP process for HR or payroll technologies]
Project management experience in full life-cycle HR transformation or systems implementation.
Hands-on experience using one or more modern HRIS platforms, ideally Oracle HCM Cloud, Workday, or SAP SuccessFactors.
Proficiency with a case management system such as ServiceNow or Zendesk, and experience managing SLA-based service models.
Experience working with virtual or geographically dispersed teams.
Exceptional attention to detail and strong organisational and time management skills.
Proven ability to influence stakeholders and collaborate across a matrixed organisation.
Demonstrated ability to manage competing priorities across different time zones.
Familiarity with the cultural and business norms across APAC countries.
Beneficial requirements:
Experience coordinating payroll and ensuring employment compliance across multiple APAC countries.
At least one to two years of experience in team leadership, people management, or operational process ownership.
Exposure to process optimisation methodologies (Lean, Six Sigma or similar).
Experience implementing shared services or HR operating model changes
Essentials:
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Excellent verbal and written communication skills with the ability to clearly translate complex topics for varied stakeholders
Strong problem-solving capabilities and sound decision-making judgement.
Ability to analyse HR data and translate insights into operational improvements.
Comfortable working independently and proactively in a fast-paced environment.
High degree of accuracy, confidentiality and sound judgement
Experience of working effectively in complex, matrixed environments, across different countries, requiring use of influence and negotiation to build support for change and initiatives.
What We Offer:
An opportunity to shape the future of HR Operations in APAC.
Career growth opportunities within a growing global function, including leadership development.
A collaborative and forward-thinking global HR Operations team focused on continuous improvement and member experience.
Choose wellbeing:
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other members
Health – Manage mental, emotional, and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Settling in:
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world .
Good to know:
The selection process may involve an assessment
Applications via email will not be reviewed. Please apply online via our career website
DLL’s referral program applies
For more information, you can contact Indie Bayliss, Talent Acquisition Partner via [email protected]
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
We’re seeking a Team Leader – HR Operations, Asia Pacific (APAC) to join our Global HR Operations team. In this position, you'll lead the delivery, optimization and continuous improvement of HR Operations services delivery and projects across Australia, New Zealand, Korea, Singapore and India. Your responsibilities will include overseeing our HR Operations function, which includes Payroll Management, HR Administration, Recruitment Coordination, Compliance, Regulatory Reporting and Project Management. A key component of this role is the multi-year implementation of a new payroll system, including leading a full RFP process, vendor selection, and phased regional deployment. Leading a regional team, you'll work closely with Local HR and Global Centers of Expertise (COEs) to ensure timely, compliant and people-focused HR Operational services. This hands-on role is ideal for a seasoned HR Operations leader who thrives in a collaborative, fast-paced and culturally diverse environment and is motivated by transforming processes and enabling stronger employee experience outcomes.
Day to day:
Team & Service Delivery Leadership
Represent the APAC region within the Global HR Operations Leadership Team and contribute regional insights to shape global strategies and drive cross-regional collaboration.
Act as a regional point of escalation for complex HR Operations queries and manage issue resolution through the HR Helpdesk.
Lead and coach the APAC HR Operations team, including setting priorities, performance management, development planning and team engagement.
Promote a high-performance culture built on accountability, inclusion and continuous improvement.
Oversee end to end payroll operations, ensuring accurate, timely and compliant payroll across multiple APAC jurisdictions and pro-active payroll vendor management
Collect data relating to HR queries submitted through the HR Helpdesk to assess and report on service quality, efficiency and employee satisfaction, and to proactively drive process improvements.
Partner with Local HR Business Partners, COEs, HR Technology, Business Leaders, and external vendors to actively shape the HR Operations roadmap in alignment with the overall People and HR strategy. Drive the regional vision and strategy of these initiatives and identify process improvements.
Translate complex HR operational concepts into practical solutions for a range of internal stakeholders.
Build and maintain strong relationships with regional external HR vendors, ensuring delivery to agreed service standards and managing escalations when required.
Participate in vendor performance reviews and contribute to strategic planning discussions.
Other duties as assigned or requested.
Payroll Transformation & Project Management
Lead the full RFP process for the region’s new payroll system, including requirements gathering, vendor evaluation, selection and contract alignment.
Drive the multi‑year implementation of the new payroll solution across APAC: managing project timelines, dependencies, change impact, testing, data conversion, system configuration, training and transition.
Act as regional project owner, partnering closely with HR Technology, Finance, Risk, Legal and external vendors to ensure successful delivery.
Build and maintain detailed project plans, progress reporting, risk logs and executive updates.
Champion adoption of new systems and processes across all countries, ensuring a smooth transition for managers, employees and HR stakeholders.
Process Improvement & Technology Enablement
Working with the relevant global process owners, ensure the implementation, and maintenance of standard operating procedures across the region, aligned with global processes.
Identify and implement opportunities to simplify processes, improve data accuracy and reduce manual administrative tasks.
Promote the successful adoption of One HR and the operational elements of other Global HR initiatives in the APAC region.
Partner with the HR Technology teams to support system enhancements, data quality and reporting needs.
Track HR metrics and service delivery data to identify trends and support data-driven decision-making.
Compliance & Risk Management
Maintain up-to-date knowledge of regional employment legislation, working with local HR to ensure ongoing compliance in all operational processes.
Support audits, internal controls, compliance reviews and statutory reporting obligations.
Identify and mitigate operational risks and ensure strong governance across HR Operations
Your profile:
A minimum of four to five years of experience in HR Operations, HR Shared Services, or broad HR Administration with regional responsibilities across the APAC region.
Working knowledge of employment legislation in at least four of the following: Australia, New Zealand, Korea, Singapore, or India.
Demonstrated leadership experience, including managing HR Shared Services/HR Operations teams and directly managing a Payroll Manager or similar role.
Experience running an RFP process for HR or payroll technologies]
Project management experience in full life-cycle HR transformation or systems implementation.
Hands-on experience using one or more modern HRIS platforms, ideally Oracle HCM Cloud, Workday, or SAP SuccessFactors.
Proficiency with a case management system such as ServiceNow or Zendesk, and experience managing SLA-based service models.
Experience working with virtual or geographically dispersed teams.
Exceptional attention to detail and strong organisational and time management skills.
Proven ability to influence stakeholders and collaborate across a matrixed organisation.
Demonstrated ability to manage competing priorities across different time zones.
Familiarity with the cultural and business norms across APAC countries.
Beneficial requirements:
Experience coordinating payroll and ensuring employment compliance across multiple APAC countries.
At least one to two years of experience in team leadership, people management, or operational process ownership.
Exposure to process optimisation methodologies (Lean, Six Sigma or similar).
Experience implementing shared services or HR operating model changes
Essentials:
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Excellent verbal and written communication skills with the ability to clearly translate complex topics for varied stakeholders
Strong problem-solving capabilities and sound decision-making judgement.
Ability to analyse HR data and translate insights into operational improvements.
Comfortable working independently and proactively in a fast-paced environment.
High degree of accuracy, confidentiality and sound judgement
Experience of working effectively in complex, matrixed environments, across different countries, requiring use of influence and negotiation to build support for change and initiatives.
What We Offer:
An opportunity to shape the future of HR Operations in APAC.
Career growth opportunities within a growing global function, including leadership development.
A collaborative and forward-thinking global HR Operations team focused on continuous improvement and member experience.
Choose wellbeing:
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other members
Health – Manage mental, emotional, and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Settling in:
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world .
Good to know:
The selection process may involve an assessment
Applications via email will not be reviewed. Please apply online via our career website
DLL’s referral program applies
For more information, you can contact Indie Bayliss, Talent Acquisition Partner via [email protected]
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
💡 Quick Summary
Seeking a career-building opportunity? The HR Operations Lead, Asia Pacific position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
