Job Description
Description
• Primary Scope- RSC HR & Admin
• Coordination with Agencies for adequate manpower supply and enforcement of contractual terms under the agreement
• Absenteeism/ Attrition Control measures and Leave Management, Daily attendance tracking.
• Agency audits and recording of Compliance records at Site
• Time to time contract closures / renewals of associates and break adherence
• Salary Input Processing
• Monthly Agency Bill processing and query resolution with associates/ agency finance, etc.
• Just in time associate conflict resolution and support in handling external site issues.
• Ensure adequate basic supplies and proper accounting of – pantry, lockers, etc.
• Site Infra audit and closures on basic facilities for employees
• Site Compliance – record updates and execution on actions
• Engagement Activities – Birthday celebration, Monthly Learning Activity, Reward & Recognition or any other events to be organized for associate experience.
• Support in managing associate feedback and monitor the closures – VOA, FGD’s, Agency Connect, etc.
• Attend all emergencies at site pertaining to HR services
• To play enabler role for internal stake holder and ensuring HR governance on the policies and procedures
• Lead and partner on CSR initiatives
• To publish monthly HR dashboard and align site ops leaders on specific insights
Key job responsibilities
• Work with a diverse group of stakeholders including Site Operations, Support functions, HRRC, External Vendors, ER and compliance teams to ensure smooth operation of the site.
• Fulfill site level green badge staffing in line with operational demand by leveraging diverse staffing levers such as Regular, Flex etc.
• Set high bar on people experience by driving ACL practices such as Gemba, FGDs, 1on1, BRT etc., while ensuring representation from diverse group and ensuring translation of voice to actionable.
• Responsible for all site level PXT led mechanisms such as VOA, We Care, Stride, DDD and developing internal mechanism for enhanced people experience.
• Act as a trusted owner for grievance handling for the site and proactive sensing of ER issues.
• Identify associates pain areas not directly controlled by PXT and ensure increased associate experience by influencing functional stakeholders at site
• Have a working understanding of relevant amazon policies, standards and statutory compliance applicable to relevant support groups and ensure same is adhrered and violations are highlighted.
• Using HRIS analytics to understand themes and generate actionable people insights for the site.
• Manage the leaves of associates as per the site absenteeism trend. Track and coach NCNS
• Primary Scope- RSC HR & Admin
• Coordination with Agencies for adequate manpower supply and enforcement of contractual terms under the agreement
• Absenteeism/ Attrition Control measures and Leave Management, Daily attendance tracking.
• Agency audits and recording of Compliance records at Site
• Time to time contract closures / renewals of associates and break adherence
• Salary Input Processing
• Monthly Agency Bill processing and query resolution with associates/ agency finance, etc.
• Just in time associate conflict resolution and support in handling external site issues.
• Ensure adequate basic supplies and proper accounting of – pantry, lockers, etc.
• Site Infra audit and closures on basic facilities for employees
• Site Compliance – record updates and execution on actions
• Engagement Activities – Birthday celebration, Monthly Learning Activity, Reward & Recognition or any other events to be organized for associate experience.
• Support in managing associate feedback and monitor the closures – VOA, FGD’s, Agency Connect, etc.
• Attend all emergencies at site pertaining to HR services
• To play enabler role for internal stake holder and ensuring HR governance on the policies and procedures
• Lead and partner on CSR initiatives
• To publish monthly HR dashboard and align site ops leaders on specific insights
Key job responsibilities
• Work with a diverse group of stakeholders including Site Operations, Support functions, HRRC, External Vendors, ER and compliance teams to ensure smooth operation of the site.
• Fulfill site level green badge staffing in line with operational demand by leveraging diverse staffing levers such as Regular, Flex etc.
• Set high bar on people experience by driving ACL practices such as Gemba, FGDs, 1on1, BRT etc., while ensuring representation from diverse group and ensuring translation of voice to actionable.
• Responsible for all site level PXT led mechanisms such as VOA, We Care, Stride, DDD and developing internal mechanism for enhanced people experience.
• Act as a trusted owner for grievance handling for the site and proactive sensing of ER issues.
• Identify associates pain areas not directly controlled by PXT and ensure increased associate experience by influencing functional stakeholders at site
• Have a working understanding of relevant amazon policies, standards and statutory compliance applicable to relevant support groups and ensure same is adhrered and violations are highlighted.
• Using HRIS analytics to understand themes and generate actionable people insights for the site.
• Manage the leaves of associates as per the site absenteeism trend. Track and coach NCNS
💡 Quick Summary
Seeking a career-building opportunity? The HR Ops Admin position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.