Job Description
Job Title: HR Service Management Analyst Secondment
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
This is a seven month secondment (February 2026 – August 2026). As a member of the Group HR Business and Service Management Team:
• Work with Service Providers across HR to ensure that HR processes are appropriately mapped in line with Group standards, and Process Owners are empowered and encouraged to use the process maps to inform decision making.
• Work with the Group HR Business and Service Management Team to ensure that all team deliverables are completed on time and delivered to a high standard
What will you be doing?
• Provide accurate management and performance reporting / analysis utilising Service Provider HR cost, control and performance data, with all reports being produced within a series of defined timelines
• Manage Commercial Intra-Group Agreement (CIGA) administration and change activities for the two HR CIGAs including arranging the annual performance review meetings, supporting with reporting requirements and with administration related to any CIGA change activity
• Complete regular, scheduled reviews of HR compliance to governance and regulatory requirements
• Ensure the HR Service Catalogue, service documentation and agreements are up to date and accurate, providing timely support for the management of changes.
• Drive and support improvements to service management across HR, in coordination with the Service Leads and Service Manager
• Manage and process Blueworks access requests and support colleagues with any issues in accessing the tool
• Manage and provision training materials for Blueworks Editors
• Maintain the Blueworks folder structure, including publishing maps, ensuring alignment of folders to the HR organisational structure and CCO reporting
• Prepare BAU monthly reports relating to Blueworks users, maps and controls
• Assist the Process Lead with pack generation (e.g. Process Owner briefing materials)
• Complete quality assurance reviews on process mapping against a set of documented requirements
• Liaise with HR Blueworks users to provide technical guidance and support, where required
• Support the team’s drive in providing continuous improvement to our approach to Service and Process Management, covering processes, engagement, governance and reporting
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
This is a seven month secondment (February 2026 – August 2026). As a member of the Group HR Business and Service Management Team:
• Work with Service Providers across HR to ensure that HR processes are appropriately mapped in line with Group standards, and Process Owners are empowered and encouraged to use the process maps to inform decision making.
• Work with the Group HR Business and Service Management Team to ensure that all team deliverables are completed on time and delivered to a high standard
What will you be doing?
• Provide accurate management and performance reporting / analysis utilising Service Provider HR cost, control and performance data, with all reports being produced within a series of defined timelines
• Manage Commercial Intra-Group Agreement (CIGA) administration and change activities for the two HR CIGAs including arranging the annual performance review meetings, supporting with reporting requirements and with administration related to any CIGA change activity
• Complete regular, scheduled reviews of HR compliance to governance and regulatory requirements
• Ensure the HR Service Catalogue, service documentation and agreements are up to date and accurate, providing timely support for the management of changes.
• Drive and support improvements to service management across HR, in coordination with the Service Leads and Service Manager
• Manage and process Blueworks access requests and support colleagues with any issues in accessing the tool
• Manage and provision training materials for Blueworks Editors
• Maintain the Blueworks folder structure, including publishing maps, ensuring alignment of folders to the HR organisational structure and CCO reporting
• Prepare BAU monthly reports relating to Blueworks users, maps and controls
• Assist the Process Lead with pack generation (e.g. Process Owner briefing materials)
• Complete quality assurance reviews on process mapping against a set of documented requirements
• Liaise with HR Blueworks users to provide technical guidance and support, where required
• Support the team’s drive in providing continuous improvement to our approach to Service and Process Management, covering processes, engagement, governance and reporting
💡 Quick Summary
Seeking a career-building opportunity? The HR Service Management Analyst Secondment position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Tamil Nadu offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
