Job Description
Job description
Position: HR Shared Service Manager
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry
Hours: 37.5 per week / Monday to Friday
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2026 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
Participate in design and ensure implementation of HR Administration/Shared Services Strategy; Design and deliver best in class HR services, products and systems in line with current/ future business needs and budgets. Lead a team of HR specialists ensuring development and delivery exceptional service to the UK DHL Ecommerce Business.
• Lead our HR services team, ensuring our services and processes are delivered accurately, consistently and with high quality, within SLAs, centred on our Customer First strategy
• Participate in design of HR Administration/Shared Services strategy, scope of delivery, service quality goals and budgets
• Define execution plans, metrics and budgets for own area in line with overall HR Administration/Shared Services strategy
• Track service delivery standards and metrics to review implementation and adherence to budgets; Provide inputs for corrective actions
• Developing and delivering the HR Services operating plan, contributing to the delivery of continuous improvement initiatives which will support the broader People Strategy.
• People management of a team which aims to resolve queries with first time resolution.
• Use HR technology to automate services and provide transparency to all stakeholders
• Accountability for the HR Services balanced scorecard, ensuring this accurately reflects the team delivery and service.
• Building a plan that ensures all leaders in our business are proficient in day-to-day HR and HRIS processes.
• Using MI, reports and feedback to identify opportunities where we can make positive interventions to remove bottlenecks, improve end user capability to self-serve, and improve customer feedback.
• Acting as a role model for high quality service, consistently setting exceptional standards
• Creating a can-do culture, where delivering to the customer is at the heart of what we do.
• Ensuring there is a programme of activity to upskill the HR Coordinators/Advisor to provide strong HR administration & timely, accurate and correct HR policy advice.
• Anticipate, prepare and plan for HR audits and implementing actions as required.
• Work collaboratively with the Data Management and Systems and HR Business Partner teams along with the wider COE’s to ensure seamless processing of the employee lifecycle.
The ideal candidate will have:
• Management of team including performance and development to continuously improve the baseline of knowledge, capability and delivery
• Line management experience and delivering a culture of collaboration
• Experience of balancing competing priorities
• Experience of working with senior leaders
• Experience of influencing senior leadership
• Process Management – employee lifecycle
• Automated Processing with quality overviews
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, ****** orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
Position: HR Shared Service Manager
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry
Hours: 37.5 per week / Monday to Friday
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2026 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
Participate in design and ensure implementation of HR Administration/Shared Services Strategy; Design and deliver best in class HR services, products and systems in line with current/ future business needs and budgets. Lead a team of HR specialists ensuring development and delivery exceptional service to the UK DHL Ecommerce Business.
• Lead our HR services team, ensuring our services and processes are delivered accurately, consistently and with high quality, within SLAs, centred on our Customer First strategy
• Participate in design of HR Administration/Shared Services strategy, scope of delivery, service quality goals and budgets
• Define execution plans, metrics and budgets for own area in line with overall HR Administration/Shared Services strategy
• Track service delivery standards and metrics to review implementation and adherence to budgets; Provide inputs for corrective actions
• Developing and delivering the HR Services operating plan, contributing to the delivery of continuous improvement initiatives which will support the broader People Strategy.
• People management of a team which aims to resolve queries with first time resolution.
• Use HR technology to automate services and provide transparency to all stakeholders
• Accountability for the HR Services balanced scorecard, ensuring this accurately reflects the team delivery and service.
• Building a plan that ensures all leaders in our business are proficient in day-to-day HR and HRIS processes.
• Using MI, reports and feedback to identify opportunities where we can make positive interventions to remove bottlenecks, improve end user capability to self-serve, and improve customer feedback.
• Acting as a role model for high quality service, consistently setting exceptional standards
• Creating a can-do culture, where delivering to the customer is at the heart of what we do.
• Ensuring there is a programme of activity to upskill the HR Coordinators/Advisor to provide strong HR administration & timely, accurate and correct HR policy advice.
• Anticipate, prepare and plan for HR audits and implementing actions as required.
• Work collaboratively with the Data Management and Systems and HR Business Partner teams along with the wider COE’s to ensure seamless processing of the employee lifecycle.
The ideal candidate will have:
• Management of team including performance and development to continuously improve the baseline of knowledge, capability and delivery
• Line management experience and delivering a culture of collaboration
• Experience of balancing competing priorities
• Experience of working with senior leaders
• Experience of influencing senior leadership
• Process Management – employee lifecycle
• Automated Processing with quality overviews
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, ****** orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Manager position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Coventry offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
