Job Description
About the role
The HR Transaction Coordinator is responsible for providing support to a range of tasks associated with initiating and maintaining the employee lifecycle. As a member of the Payroll & People Systems team, the HR Transaction Coordinator uses their technical skills and knowledge to respond to queries and action requests in line with company policies, procedures, and relevant legislation. In a role with high business exposure, the HR Transaction Coordinator is responsible for the provision of this support to both employees and leaders and is aimed at contributing to a positive and engaging employee experience.
This is a fixed-term position until 31 December 2026
Position Accountabilities
The accountabilities of the HR Transaction Coordinator span both the HR Services and Recruitment teams:
Service Delivery:
Manage the HR email inbox, ZenDesk platform, phone line, Google group chats, ensuring quick turnaround either through responsiveness, redirections or escalations
Maintain a balance of quality service and adherence to our customers in relation to the HR Contact model and Service Level Agreements
Respond to and educate (where possible) employees, leaders and other People & Culture team members with regards to queries and options for self-service, utilising (where applicable) email response templates
Ensure the self-service information available on our Intranet is up-to-date and helpful for employees and leaders
Process and administer employment records:
Efficient and high-volume transaction processing, including but not limited to new starter onboarding, employee movements and changes to conditions and flexible work requests within relevant People Systems
Maintain a balance of high data quality and adherence to Service Level Agreements when processing employee documentation
Proactively work with the wider People & Culture teams and track cycle times to ensure adherence to Service Level Agreements and any relevant legislation when processing leader or employee requests
Proactively follow up employees and leaders to ensure contracts and other HR letters are
Other adhoc employee lifecycle processing
Data Quality and Continuous Improvement:
Identify and action (where appropriate) opportunities for process improvement in our HR processes to increase efficiencies for a better customer experience, involving the wider People & Culture team as appropriate
Contribute to the agreed programs of work and overall People & Culture projects
Use data reconciliation reports to investigate errors in data between our People Systems, correct or provide a resolution to align the data
Maintain data accuracy within our People Systems by quality checking all employee data while processing leader and employee requests
Recognising problem areas, including data errors, breaches of compliance or legislation as they arise and altering the leader
What experience you’ll bring
General HR knowledge is highly desirable, particularly regarding the recruitment and employee lifecycles
Highly desirable, in progress or completed Human Resources qualification
Excellent written and verbal communication skills
Excellent administrative skills, including high attention to detail and accuracy and strong working knowledge of Microsoft packages
Demonstrated ability working with multiple clients
Demonstrated experience of initiative and follow through
Demonstrated propensity to discretion and confidentiality
Demonstrated drive and proactive approach to managing responsibilities
Ability to manage multiple streams of work and juggle competing priorities
Ability to research and learn, applying learnings to improve processes and outcomes
Ability to work effectively and collaboratively with a team, and a proactive approach to resolve challenges and chase opportunities
Our Perks
Location: Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
Personalised rewards and peer-to-peer recognition
Exclusive discounts and savings across more than 600 top retailers
A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
The HR Transaction Coordinator is responsible for providing support to a range of tasks associated with initiating and maintaining the employee lifecycle. As a member of the Payroll & People Systems team, the HR Transaction Coordinator uses their technical skills and knowledge to respond to queries and action requests in line with company policies, procedures, and relevant legislation. In a role with high business exposure, the HR Transaction Coordinator is responsible for the provision of this support to both employees and leaders and is aimed at contributing to a positive and engaging employee experience.
This is a fixed-term position until 31 December 2026
Position Accountabilities
The accountabilities of the HR Transaction Coordinator span both the HR Services and Recruitment teams:
Service Delivery:
Manage the HR email inbox, ZenDesk platform, phone line, Google group chats, ensuring quick turnaround either through responsiveness, redirections or escalations
Maintain a balance of quality service and adherence to our customers in relation to the HR Contact model and Service Level Agreements
Respond to and educate (where possible) employees, leaders and other People & Culture team members with regards to queries and options for self-service, utilising (where applicable) email response templates
Ensure the self-service information available on our Intranet is up-to-date and helpful for employees and leaders
Process and administer employment records:
Efficient and high-volume transaction processing, including but not limited to new starter onboarding, employee movements and changes to conditions and flexible work requests within relevant People Systems
Maintain a balance of high data quality and adherence to Service Level Agreements when processing employee documentation
Proactively work with the wider People & Culture teams and track cycle times to ensure adherence to Service Level Agreements and any relevant legislation when processing leader or employee requests
Proactively follow up employees and leaders to ensure contracts and other HR letters are
Other adhoc employee lifecycle processing
Data Quality and Continuous Improvement:
Identify and action (where appropriate) opportunities for process improvement in our HR processes to increase efficiencies for a better customer experience, involving the wider People & Culture team as appropriate
Contribute to the agreed programs of work and overall People & Culture projects
Use data reconciliation reports to investigate errors in data between our People Systems, correct or provide a resolution to align the data
Maintain data accuracy within our People Systems by quality checking all employee data while processing leader and employee requests
Recognising problem areas, including data errors, breaches of compliance or legislation as they arise and altering the leader
What experience you’ll bring
General HR knowledge is highly desirable, particularly regarding the recruitment and employee lifecycles
Highly desirable, in progress or completed Human Resources qualification
Excellent written and verbal communication skills
Excellent administrative skills, including high attention to detail and accuracy and strong working knowledge of Microsoft packages
Demonstrated ability working with multiple clients
Demonstrated experience of initiative and follow through
Demonstrated propensity to discretion and confidentiality
Demonstrated drive and proactive approach to managing responsibilities
Ability to manage multiple streams of work and juggle competing priorities
Ability to research and learn, applying learnings to improve processes and outcomes
Ability to work effectively and collaboratively with a team, and a proactive approach to resolve challenges and chase opportunities
Our Perks
Location: Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
Personalised rewards and peer-to-peer recognition
Exclusive discounts and savings across more than 600 top retailers
A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The HR Transaction Coordinator (Fixed-term until 31 December 2026) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Toowong offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
