Job Description
About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team.
As HRBP Team Lead, You Will...
• Responsible for new hire inductions/orientations, gathering post induction feedback, exit feedback, help in retention management etc.
• Actively engage the associates through structured interactions
• Own the "Intouch Connected" initiatives including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions etc.
• Facilitate proactive engagement conversations between employees and their managers, supervisors etc.
• Be able to bring experience to the fore in resolving people issues amicably while ensuring adherence to policies
• Be the voice of employees in reflecting issues back to management and ensure timely resolution of issues
• Assist in the implementation of HR initiatives at the campus for all employees
• Provide inputs for improving the effectiveness of processes and policies
• Build high energy workforce, confidence and trust among employees
• Partake in employee performance/behavior related discussions and recommend suitable/necessary actions to Managers as per policy
• Ensure the calendar of events for the week/month/quarter is prepared/published to all stakeholders and is adhered to
• Work with multiple stakeholders across the board in ensuring calendar adherence
• Facilitate and manage Rewards & Recognition and Fun & Connect activities
• Prepare weekly reports including but not limited to data presentations in PowerPoint or Excel
• Bring insights to team meetings and help in the betterment of the employee engagement and HRBP function's role
Requirements
As HRBP Team Lead, You Have...
• MBA in Human Resources with 3+ years' experience in the role of HRBP or equivalent
• Be able to work as a team player and establish a cohesive support to the HRBP function at large
• High level of empathy, responsiveness and relationship orientation
• Good email etiquette, mid-level expertise on usage of MS-Office (including Word, Excel and PowerPoint)
• Must possess maturity and ability to handle stakeholders across all levels
• Good communication (written and oral) and presentation skills
• Strong interpersonal relations skills
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We are looking for a Human Resource Business Partner (HRBP) Team Lead who will be the main point of contact for all stakeholders of the organization, and be able to mentor and guide the junior HRBP members of the team.
As HRBP Team Lead, You Will...
• Responsible for new hire inductions/orientations, gathering post induction feedback, exit feedback, help in retention management etc.
• Actively engage the associates through structured interactions
• Own the "Intouch Connected" initiatives including but not limited to Town Halls, Skip level meetings, Leadership Connects, Focus Group Discussions etc.
• Facilitate proactive engagement conversations between employees and their managers, supervisors etc.
• Be able to bring experience to the fore in resolving people issues amicably while ensuring adherence to policies
• Be the voice of employees in reflecting issues back to management and ensure timely resolution of issues
• Assist in the implementation of HR initiatives at the campus for all employees
• Provide inputs for improving the effectiveness of processes and policies
• Build high energy workforce, confidence and trust among employees
• Partake in employee performance/behavior related discussions and recommend suitable/necessary actions to Managers as per policy
• Ensure the calendar of events for the week/month/quarter is prepared/published to all stakeholders and is adhered to
• Work with multiple stakeholders across the board in ensuring calendar adherence
• Facilitate and manage Rewards & Recognition and Fun & Connect activities
• Prepare weekly reports including but not limited to data presentations in PowerPoint or Excel
• Bring insights to team meetings and help in the betterment of the employee engagement and HRBP function's role
Requirements
As HRBP Team Lead, You Have...
• MBA in Human Resources with 3+ years' experience in the role of HRBP or equivalent
• Be able to work as a team player and establish a cohesive support to the HRBP function at large
• High level of empathy, responsiveness and relationship orientation
• Good email etiquette, mid-level expertise on usage of MS-Office (including Word, Excel and PowerPoint)
• Must possess maturity and ability to handle stakeholders across all levels
• Good communication (written and oral) and presentation skills
• Strong interpersonal relations skills
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws
💡 Quick Summary
Seeking a career-building opportunity? The HRBP Team Lead position is now open for candidates interested in the Customer Care sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
