Job Description
TTEC is seeking a Human Capital Senior Generalist to join our Enterprise Services team. The job location is Mumbai with ‘Work from Office’ setup. This person will report to Executive Director, Human Capital.
Our Human Capital Team brings significant value and contribution to our company and always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TTEC is the right place to work.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You’ll Be Doing
Human Capital (HC) Senior Generalist supports assigned business units and leaders to strategically address Talent needs. They develop and implement talent initiatives in support key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins.
What You’ll Bring To Us
• Understand all key business initiatives and goals for each supported business area.
• Collaborate with team members to deliver outstanding initiatives to the business. Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
• Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
• Provide day-to-day performance management guidance (coaching, career development, disciplinary actions)
• Manage and resolve employee relation issues. Conduct investigations
• Conduct exit interviews, review and analyze exit survey data to identify underlying causes of turnover.
• Provide support for a variety of HC activities including employee relations, compensation administration, job evaluations, policy interpretation, etc.
• Leverage reporting and data to drive analytics to better understand talent aligned to business results.
• Participate in leadership meetings and drive the talent agenda.
• Participate on project teams for company driven initiatives requiring a human capital perspective.
• Work effectively within a matrixed organization.
What Skills You’ll Need
• Master’s Degree in Human Resources Management is required
• Minimum of 6 years of related HR generalist or HC Business Partner experience.
• Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.). We do have Centers of Excellence this person would partner with.
• Good hands on experience in using MS-Excel, MS-Power Point etc.
• Proven ability to build relationships of trust with leadership (Executive Director and Director level)
• Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
• Strong written and verbal communication skills
• Ability to coach and influence people leaders
• Working knowledge of HRIS systems & system savvy
• Passion for customer engagement and employee experience
What You Can Expect
• Opportunity to be part of new site leadership team
• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Primary Location
India-Maharashtra-Mumbai
Job
Human Capital / Talent Acquisition
Other Locations
India
Our Human Capital Team brings significant value and contribution to our company and always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TTEC is the right place to work.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You’ll Be Doing
Human Capital (HC) Senior Generalist supports assigned business units and leaders to strategically address Talent needs. They develop and implement talent initiatives in support key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins.
What You’ll Bring To Us
• Understand all key business initiatives and goals for each supported business area.
• Collaborate with team members to deliver outstanding initiatives to the business. Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
• Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
• Provide day-to-day performance management guidance (coaching, career development, disciplinary actions)
• Manage and resolve employee relation issues. Conduct investigations
• Conduct exit interviews, review and analyze exit survey data to identify underlying causes of turnover.
• Provide support for a variety of HC activities including employee relations, compensation administration, job evaluations, policy interpretation, etc.
• Leverage reporting and data to drive analytics to better understand talent aligned to business results.
• Participate in leadership meetings and drive the talent agenda.
• Participate on project teams for company driven initiatives requiring a human capital perspective.
• Work effectively within a matrixed organization.
What Skills You’ll Need
• Master’s Degree in Human Resources Management is required
• Minimum of 6 years of related HR generalist or HC Business Partner experience.
• Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.). We do have Centers of Excellence this person would partner with.
• Good hands on experience in using MS-Excel, MS-Power Point etc.
• Proven ability to build relationships of trust with leadership (Executive Director and Director level)
• Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
• Strong written and verbal communication skills
• Ability to coach and influence people leaders
• Working knowledge of HRIS systems & system savvy
• Passion for customer engagement and employee experience
What You Can Expect
• Opportunity to be part of new site leadership team
• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Primary Location
India-Maharashtra-Mumbai
Job
Human Capital / Talent Acquisition
Other Locations
India
💡 Quick Summary
Seeking a career-building opportunity? The Human Capital Senior Generalist position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
