Human Resources Service Centre Officer

Location
Greater Adelaide SA
 
Benefits
Pulled from the full job description
Salary packaging
 
Full job description
(HEO5) $82,922 - $92,203 salary scale per annum plus an employer contribution of 17% superannuation applies.

Continuing, full-time position available

A continuing opportunity exists within the Human Resources Branch for a motivated HR Customer service and support team member to join the HR Service Centre team.

The HR Service Centre Officer provides timely, accurate and customer focused service to members of the University in relation to all HR related enquires either via phone or email. The role also provides support across the HR Branch with updating the HR Website and ensuring HR communication is cascaded to stakeholders.

To be successful you will need:

High level of proactive and friendly customer service skills
Excellent verbal and written communication
Experience managing customer expectations
Previous experience using a Human Resources Information System is desirable
Previous experience working in a call centre/helpdesk environment is desirable
Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.
The path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Enjoy an outstanding career environment

We offer a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

Learn more at: adelaide.edu.au/operations

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter of no more than 1 page and an up-to-date resume.

Applications close 11:55pm, Thursday 31st July 2025.

To be eligible to apply for this position, you must be an Adelaide University, University of Adelaide or UniSA current employee at the time the position is advertised.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Irene Bartolo
HR Service Centre Team Leader
E:irene.bartolo@adelaide.edu.au

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

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