Job Description
A well-established and highly respected residential HVAC organization is seeking an experienced Manager to lead and scale a high-performing service department. This organization has built a long-standing reputation for trust, technical excellence, and exceptional customer service within its markets.
What’s Offered
• Highly Competitive Compensation – Commensurate with experience and impact
• Comprehensive Benefits Package, including:
• Medical, Dental, and Vision Insurance
• Life and Disability Coverage
• Generous Paid Time Off & Paid Holidays
• Retirement Plans (401(k) & IRA options)
• Company Vehicle, Fuel Card & Company-Issued Tablet
• Performance Incentives & Bonus Eligibility
Position Responsibilities
• Provide day-to-day leadership and operational management of a high-volume residential HVAC service department
• Oversee scheduling, dispatch, and workload distribution to maximize technician efficiency and customer satisfaction
• Recruit, onboard, train, and mentor service technicians, with a strong focus on technical excellence and sales performance
• Coach and develop technicians on advanced diagnostics, new technologies, and effective customer communication
• Ensure superior customer experience through clear communication with homeowners, office staff, sales teams, and field personnel
• Monitor, analyze, and report on service department performance metrics
• Ensure accurate and timely documentation of all service calls and jobs in accordance with company standards
• Stay current on industry advancements, equipment innovations, and HVAC best practices
Candidate Qualifications
• 5+ years of residential HVAC experience; management or leadership experience strongly preferred
• Proven ability to lead, motivate, and grow a team of HVAC service professionals
• Strong technical expertise in diagnosing and servicing residential and light commercial HVAC systems, including high-efficiency and inverter technology
• Demonstrated ability to train technicians in both technical diagnostics and consultative, sales-driven service approaches
• Excellent communication, organizational, and leadership skills
• Strong computer proficiency (Word, Excel, Adobe, and service management software)
• Valid driver’s license with the ability to pass background screening and drug testing
• Physical capability to handle equipment and perform outdoor work as needed
• Positive attitude, high energy, customer-focused, and results-driven mindset
Compensation Transparency
• Estimated annual compensation range: $95,000–$125,000, depending on experience, skills, and market factors
• Additional compensation may include performance-based incentives and annual bonus opportunities
• Compensation decisions are made without consideration of salary history
Equal Opportunity Statement
This organization is an Equal Opportunity Employer and is committed to providing equal employment opportunities regardless of race, ethnicity, religion, gender, gender identity, marital status, citizenship, age, veteran status, or disability.
Pay: $95,000.00 - $125,000.00 per year
Application Question(s):
• Due to the confidential nature of this search, only candidates selected for further consideration will be contacted directly by a recruiter representing the organization. Are you ok with this?
• How many years of HVAC management experience do you have?
Work Location: In person
What’s Offered
• Highly Competitive Compensation – Commensurate with experience and impact
• Comprehensive Benefits Package, including:
• Medical, Dental, and Vision Insurance
• Life and Disability Coverage
• Generous Paid Time Off & Paid Holidays
• Retirement Plans (401(k) & IRA options)
• Company Vehicle, Fuel Card & Company-Issued Tablet
• Performance Incentives & Bonus Eligibility
Position Responsibilities
• Provide day-to-day leadership and operational management of a high-volume residential HVAC service department
• Oversee scheduling, dispatch, and workload distribution to maximize technician efficiency and customer satisfaction
• Recruit, onboard, train, and mentor service technicians, with a strong focus on technical excellence and sales performance
• Coach and develop technicians on advanced diagnostics, new technologies, and effective customer communication
• Ensure superior customer experience through clear communication with homeowners, office staff, sales teams, and field personnel
• Monitor, analyze, and report on service department performance metrics
• Ensure accurate and timely documentation of all service calls and jobs in accordance with company standards
• Stay current on industry advancements, equipment innovations, and HVAC best practices
Candidate Qualifications
• 5+ years of residential HVAC experience; management or leadership experience strongly preferred
• Proven ability to lead, motivate, and grow a team of HVAC service professionals
• Strong technical expertise in diagnosing and servicing residential and light commercial HVAC systems, including high-efficiency and inverter technology
• Demonstrated ability to train technicians in both technical diagnostics and consultative, sales-driven service approaches
• Excellent communication, organizational, and leadership skills
• Strong computer proficiency (Word, Excel, Adobe, and service management software)
• Valid driver’s license with the ability to pass background screening and drug testing
• Physical capability to handle equipment and perform outdoor work as needed
• Positive attitude, high energy, customer-focused, and results-driven mindset
Compensation Transparency
• Estimated annual compensation range: $95,000–$125,000, depending on experience, skills, and market factors
• Additional compensation may include performance-based incentives and annual bonus opportunities
• Compensation decisions are made without consideration of salary history
Equal Opportunity Statement
This organization is an Equal Opportunity Employer and is committed to providing equal employment opportunities regardless of race, ethnicity, religion, gender, gender identity, marital status, citizenship, age, veteran status, or disability.
Pay: $95,000.00 - $125,000.00 per year
Application Question(s):
• Due to the confidential nature of this search, only candidates selected for further consideration will be contacted directly by a recruiter representing the organization. Are you ok with this?
• How many years of HVAC management experience do you have?
Work Location: In person
💡 Quick Summary
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